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Mizuho Bank suffers another ATM system failure

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32 Comments
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Yet they still charge fees. Do they offer refunds? Straight up bs

10 ( +12 / -2 )

This is not the 1st one this year, it already happened in January 

https://japantoday.com/category/business/mizuho-hit-by-issues-with-online-business-banking-services

Last year it happened several times.

https://english.kyodonews.net/news/2021/09/20457a724ae2-breaking-news-mizuho-bank-suffers-atm-glitch-7th-system-failure-this-year.html

So what new CEO will say about this

https://www.japantimes.co.jp/news/2022/01/11/business/corporate-business/mizuho-financial-name-masahiro-kihara-group-ceo/

4 ( +4 / -0 )

I just don't want to go there one day and find that all my money is gone.

10 ( +10 / -0 )

@gokai.....

It's a big hassle, and there are fees, but pull your money out of that bank. They pay no interest anyway and there are better options to make your money work for you instead of for them.

6 ( +6 / -0 )

May be this bank has not adopted the the digital age yet?

1 ( +3 / -2 )

This is beyond disgraceful, there are obvious core flaws in their system and unless they replace it totally similar breakdowns will keep happening!!!

2 ( +2 / -0 )

I don't withdraw cash so much so I'm not aware of ATM problem. After reading the news I guess I should change to another bank,

3 ( +4 / -1 )

Someone tell them, you can't link fax to the digital world.

-3 ( +4 / -7 )

I have an acquaintance involved with this project. The banks systems are a hodgepodge of archaic ones somehow linked together. They are trying to replace everything gradually as shutting everything down is not allowed by Japanese banking regulations. This problem has been kicked down the road for decades and now has to be finalized as what they are running cannot cope. Some of the systems are so old they are running out of people with knowledge of how to fix them. The banks IT costs are six times those of a similar sized bank in the US! Thinking of swapping banks? Not so fast..... Most of the other big banks in Japan are facing the same problem but have not started to update.

6 ( +8 / -2 )

@Tom Doley

Someone tell them, you can't link fax to the digital world.

Of course you can I have my "fax" linked to my computer and I can send and receive faxes via my pc.

-1 ( +3 / -4 )

I bank with a small local “shinyo kinko” and have never had a single problem with their ATMs or online banking platform. And yet a huge bank like Mizuho cannot even figure things out?!

3 ( +5 / -2 )

Im a network architect for a telecom. this is very unusual to have continuous problems in their network over identical type outages. The problem would have been identified and rectified in the first occurrence. Perhaps they are being hacked and don’t want to reveal it. They have never declared the true reason for these outages.

5 ( +7 / -2 )

May be this bank has not adopted the the digital age yet?

Most banks in Japan have not properly caught up with digital banking. I once told a Japanese student of mine that I do my banking on my phone through an app and that I can open a bank account without having to step foot in a bank at all. I could almost see their brain implode in their skull even as their eyes bugged out of their sockets. Welcome to the 21st century. Japanese banks will get there...perhaps in the 24th century?

But yeah, this bank needs a serious overhaul of its systems. I can't believe they still have customers after so many repeat disasters.

6 ( +9 / -3 )

Fool me once, shame on you. Fool me twice, shame on me.

Fool us a third time, “Sayonara”, Mizuho.

4 ( +6 / -2 )

Perhaps time for some housecleaning and rebranding with a new name:

How about “Meta-Bank”?

1 ( +4 / -3 )

Maybe, idk. Get an entirely new IT staff?

2 ( +5 / -3 )

I don't withdraw cash so much so I'm not aware of ATM problem. After reading the news I guess I should change to another bank,

You're serious? First time hearing this? And through JT of all places? If you haven't noticed any problems so far, then why worry? Stay oblivious.

1 ( +3 / -2 )

The problem with banks in Japan is that their infrastructure is a grotesque patchwork of thousands of subsystems developed by hundreds of contractors and hundreds of subcontractors and at this point no body knows how to change even a tiny component without collapsing the house of cards. I don't see this as a solvable problem, just withdraw your money from Mizuho if you haven't already.

7 ( +10 / -3 )

"We apologize to our customers for causing inconvenience,"

It should read "We apologize to our customers for our gross incompetence"

These clowns just never seize to amaze. Like others have said, I cannot fathom how ANYONE still has any money there.

8 ( +8 / -0 )

There are basically 3 players in Japan. IBM (the US owned software arm, not the Chinese owned PC arm), NEC and Fujitsu. The last of those has a much smaller market share. If Mizuho has been using IBM, the solution is very simple, drop it and go with NEC or Fujitsu. If it's NEC or Fujitsu, demand the CEO make up for the losses personally like they do in China with incompetent, greedy capitalist pigs. Then demand he (assuming it's a guy) publicly disembowel himself!

-2 ( +0 / -2 )

Mizuho starts date 20 years back with the fusion of three main banks . I wonder if the actual problem has been an heritage from the old systems that were différents.

I have an account there and have been happy with the service

3 ( +4 / -1 )

Gees! I had a 1967 VW Beetle that was more reliable than Mizuho.

What happened to their pledge they made a few months ago about upgrading their system so this would t happen again? We’re they telling fibs?

5 ( +5 / -0 )

it's so many they can't even really apologize anymore

call it a security feature

3 ( +4 / -1 )

I use Prestia and never had a problem. Just they used to be Citibank before SMBC bought them out a couple years ago.

1 ( +1 / -0 )

My work insisted I use Mizuho, I for years withdrawal everything on the day of payment. What’s the point there is no interest. And using them for foreign transfers in or out of Japan involves a dozen staff who on several occasions got it wrong. And that’s not accounting for the half day it took to get my money, my money after showing several forms of Id. I don’t care about it being presented on a tray, if it’s wrong. Idiots.

2 ( +3 / -1 )

The Japanese banking system says alot about the level of the country.

1 ( +5 / -4 )

ATM failures will be more than annoying when banks close their branches. This is happening globally. We need government action to ensure that there are ways to access cash other than digitally. In the UK, post offices and multi-bank hubs are being used for this.

2 ( +2 / -0 )

Maybe they should hire someone who can fix the problem

2 ( +2 / -0 )

Mizuho bank seriously now appears to present a Great Opportunity for Money Laundering...

0 ( +0 / -0 )

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