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Yamato admits intentionally overcharging for moving services

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Rather than a pay cut at the top, which is rather meaningless seeing as executives receive large salaries, I would prefer to see the direct managers responsible all fired en masse, together with anyone above them who did or should have known of the discrepancies. Seriously, what is it with Japanese companies and this kind of fraudulent activity? It seems to happen every week.

11 ( +11 / -0 )

Pay cut is meaningless,

Instead, Pay back the people you robbed with penalties.

9 ( +9 / -0 )

which concluded that the company's internal audit and governance were insufficient to detect such behavior.

Some employees did not feel the need to correct charges after realizing actual costs were lower than initial estimates.

Firing these board members, managers, and workers would be ideal but we know nothing will happen

6 ( +6 / -0 )

Some employees did not feel the need to correct charges after realizing actual costs were lower than initial estimates.

I think I understand why those employees didn't feel the need to correct the charges. After all, the corporate clients could have taken their business elsewhere if they thought they were being charged an exorbitant amount. (I know, in some instances, I willingly paid a bit more for Yamato's delivery rather than go with the lower charges offered by the competition.)

-3 ( +0 / -3 )

Is this another example of the famous おもてなし approach to customer satisfaction ?

3 ( +3 / -0 )

What a joke! If I or another person steal from people we are called a thieves.

These guys get to make up there own apologies and punishments even when it’s obvious the whole thing was deliberate and made a massive profit...oh wait I forgot I’m Japanese and this is Japan. On as usual folks.

2 ( +2 / -0 )

Ah, the old "hold part of my salary (after the bonuses are given)" spiel. How about they all get canned, as well as immediately firing the managers who were responsible, at least those who knew about it and did nothing to rectify the situation. Then, encourage the clients to pursue civil suits against those people and/or the company if they are not satisfied with reimbursement, and permanently take away the moving service of the company.

Nope. Nothing more will happen.

1 ( +1 / -0 )

Yeah, it's the Japanese tradition of 'money for nothing'. You have three guys show up to move your crap. It takes them around 6 hours to move your crap. However, these guys are being paid around ¥1,500 per hour times three, times six hours. This adds up to around ¥30,000, but the bill you receive is for ¥300,000 or more for this service. Who gets the money? The fats cats sitting at their desks, of course. I moved recently and asked the likes of Yamato and Kuroneko for a quote to move my crap 200m down the street. Honestly, I only moved to the end of the same street. I'm a single guy with a very limited amount of crap. These f'tards told me it would be at least two to three grand to move my small amount of crap 200m to the end of the street. I just laughed at them and said, "Funk you very much!" - I found a very nice Indian guy on Craigslist who moved all my stuff and my partner's stuff (15 kilometers away) for ¥40,000 and I gave him a ¥5,000 tip.

Japanese companies are very good at making you pay money for nothing. The problem is, all these twits keep paying it, which is why they keep adding bogus charges. You've gotta say no to the rip offs! It's the only way it will change!

1 ( +2 / -1 )

Glad I kept my receipts for the last 20 yrs. I'm sure I have overcharged statements to get my yen back. Too bad for those customers who are no longer in the country and used their services.

0 ( +0 / -0 )

Disillusioned, “However, these guys are being paid around ¥1,500 per hour times three, times six hours. This adds up to around ¥30,000, but the bill you receive is for ¥300,000 or more for this service. Who gets the money? The fats cats sitting at their desks, of course.”

Don’t forget those fat cats will be buying, fueling, and maintaining a fleet of vehicles as well as all the paraphernalia used to protect people’s homes and belongings during the moving process, maintaining offices and locations to house the vehicles etc, paying the salary of the office workers who take the phone calls, making estimates regardless of whether they get the job, buying uniforms for the staff, computer systems that coordinate all this stuff, paying for advertising, insurance, etc.

1 ( +1 / -0 )

bjohnson23Today  04:46 am JST

It’s my understanding that this case applies to corporate clients. There may be some no longer in the country but I wouldn’t think it would be a large number. Which is not saying they aren’t entitled to get a refund should they have been overcharged. But it might be difficult for Yamato to find them.

1 ( +1 / -0 )

Some employees did not feel the need to correct charges after realizing actual costs were lower than initial estimates.

Yamato Holdings said it has apologized to corporate clients and plans to reimburse customers who were overcharged.

(1) If the corporate customers were willing to contract with Yamato at the estimated price, that presumably means they thought it a fair price.

(2) This issue arose only because Yamato (in theory) charges you less if the actual cost is lower than the estimate.

In my experience with a variety of contractors in the US and the UK, the estimate is actually a minimum charge. They may think up an excuse for charging more but never less than the estimate.

If Yamato followed the US/UK practice that I've experienced, this issue would never have come up because the estimate would have been the floor price.

0 ( +0 / -0 )

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