Japan Airlines and All Nippon Airways said Wednesday they have charged passengers too much for fuel surcharges on international air tickets that included Air Canada flights.
Between April 2006 and June 2008, the two Japanese airlines collected excess surcharges totaling about 102 million yen. The overcharging occurred because Air Canada made mistakes entering surcharge amounts in an international fee registration system.
Japan's transport ministry instructed Air Canada to take steps to prevent a recurrence of such problems.
JAL charged an excess of about 65 million yen to 4,243 customers, while ANA collected about 37 million yen too much from 2,433 customers, ministry officials said.
The passengers overcharged by JAL include those who used Air Canada flights that connected to JAL services between Narita, near Tokyo, and Vancouver, while those overcharged by ANA used Air Canada's code-sharing flights with ANA.
JAL and ANA will refund passengers the amounts they were overcharged.© JCN