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KDDI to pay damages to millions of users after network outage

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If a customer was signed up for a monthly calls-only plan for 1,265 yen and was unable to use their phone for two days, they would be qualified for 80 yen in damages, by way of simple calculation.

To the average user this is meaningless! You want to "apologize" give everyone who uses your cell services a month free!

That's the least you can do for all the headaches you caused!

For users that do not qualify for damages, KDDI is considering compensating them with an "apology."

As meaningless as the piece of paper it will be written on!

10 ( +15 / -5 )

Yeah, each subscriber will get a ¥10 deduction on their next bill

4 ( +9 / -5 )

Yeah, each subscriber will get a ¥10 deduction on their next bill

Ora a 500 yen coupon towards one of its sponsors.

-2 ( +3 / -5 )

T’was not a network outage. Russia hacked them. Tell the truth!

-5 ( +1 / -6 )

@Justasking

Any evidence of Russian hacking?

4 ( +6 / -2 )

Shoulda went SoftBank, that’ll teach ya’

-5 ( +1 / -6 )

I wonder, How much Microsoft is going to pay, since MS teams went down?

-3 ( +0 / -3 )

Screw up big time and then penny pinch while compensating customers. KDDI is giving lessons on how not to do crisis management.

1 ( +3 / -2 )

For users that do not qualify for damages, KDDI is considering compensating them with an "apology."

Lucky KDDi, they are operating in the land that the big corps can do as they wish and go scot free

or pretentious advisory from the ministry.

Owe KDDI 80 yen and see how they will flood you mailbox with reminders to pay and threats of taking you

to court.

The mobile carrier is also planning to submit an accident report to the regulator, the Ministry of Internal Affairs and Communications, next week, detailing the causes behind the disruption as well as measures to prevent a similar incident from occurring again.

In the case of Mizuho bank, we know how effective the reports have been in prevent incidents re-occurring.

3 ( +3 / -0 )

in my case KDDI have caused that business was off for three days.

could not get call could not call.

data went on and off so not reliable too.

i have lost 3 days business thanks to them.i am unsure how much in money and lost profit in total.

question-how much they will compensate me?

one month free bill?

3months free bill?

since i did not find anything in text I am reacting to.

"apology"?

you must be on weed guys...

1 ( +1 / -0 )

Eastman: "question-how much they will compensate me?"

I think they will offer you a whopping ¥500. AND an apology! And you will have to stay home to receive a ¥500 coin from the post office as it'll be registered mail.

-4 ( +2 / -6 )

30 million customers @ ¥5,000 would be ¥150 billion.

Probably, any payment will be points on AU Pay.

1 ( +1 / -0 )

Compensating them with an apology

An apology isn't compensation

4 ( +5 / -1 )

Meiyouwenti

@Justasking

Any evidence of Russian hacking?

Ask Ossanamerica. He's the one who started this nonsense. KDDI reported within a short time to the J-gov that they messed up and media reported accurately. (Can't say when it comes to far-right mad-as-a-hatter media though)

July 3  07:03 pm JSTPosted in: KDDI says 70% of services restored after wide network troubles  See in context

bokudaToday  06:32 pm JST

Are you really considering a hacker putted down the 2nd biggest carrier in Japan?

I'm reluctant to believe that the Japanese Telecoms are that weak.

They are not "that weak". It's the Russian hackers that are "that good" at what they do.

July 3  06:26 pm JSTPosted in: KDDI says 70% of services restored after wide network troubles  See in context

My bet is on the Russian hackers. They consider anyone that doesn't like them invading a neighbor and killing civilians to be fair game.

"Russian hacker group says cyber attacks continue on Lithuania"

https://www.reuters.com/world/europe/russian-hacker-group-says-cyber-attacks-continue-lithuania-2022-06-28/

"Russian Hackers Target Norway in Latest Volley of Cyber Attacks"

https://www.bloomberg.com/news/articles/2022-06-30/russian-hackers-target-norway-in-latest-volley-of-cyber-attacks

-2 ( +1 / -3 )

Why would “calls only” customers be the only ones compensated financially? Anyone with a smartphone was unable to access 4G or 5G services during that time as well, and we’re paying more per month on average. If AU tries to “compensate” me with an apology, I will definitely be moving to a different carrier.

1 ( +1 / -0 )

Too many customers and not enough hardware updates.

0 ( +0 / -0 )

KDDI, the big bad money maker… they forget to claim insurance to cover their screw ups? Now the customer's gotta cover for em, on top of making the monthly bill? Apologies considered? Why not join the Looters? 80 yens… won't even put salt on the wound Tanaka!

0 ( +0 / -0 )

Customers should show their displeasure by leaving.

1 ( +1 / -0 )

Yep... there's alot of conspiracy theories flying around about communication systems in multiple countries getting disconnected without explanation and the massive amount of lightning strikes causing forest fires in many countries .

Alaska alone had 40,000 lightning strikes in a 4 day period in July.

So i presume its all coincidentally ? ? ?

Conspiracy...iam too busy to worry about that !

-3 ( +0 / -3 )

I should compensate them by telling them to go take a hike

-1 ( +1 / -2 )

For users that do not qualify for damages, KDDI is considering compensating them with an "apology."

This seems terribly naive now that it is very easy for users to change providers and the competition gives a lot of advantages for people that change companies to them.

They may be betting on people not to take the trouble of making new contracts, but that seems a huge underestimation of the anger a lot of their costumers felt for the unjustified disruption.

0 ( +0 / -0 )

Was anyone fired ?

-2 ( +0 / -2 )

And an "apology" .... well, this is Japan....

-2 ( +0 / -2 )

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