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Nintendo praised for new rules against customers who harass staff

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9 Comments
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Customer service consumes too much energy all round here, IMO.

Providing excellent consumer protections, however, would force companies to up their game and ensure product and service quality was top-notch. Perhaps after salaries catch up with inflation...

0 ( +1 / -1 )

The ”Customers are always right” policy drives employees to go mentally depleted.

On the other hand, some service providers should make their service much more simple to prevent unnecessary inquiries, such as mobile phone companies.

I often found myself cutting unnecessary option deals and ending up inquiring them how I could cancel them.

3 ( +3 / -0 )

The pressure some companies in Japan put their staff with the "customer is god" policies needs to be addressed and this is a good example of how to begin. Unfortunately some people feel it is their right to become abusive and violent just because they spend money. I hope this part of the culture changes in the future as more companies do something against it.

4 ( +4 / -0 )

If a product or service is bad or complicated, then go elsewhere. One never has the right to flip out PERIOD! There are too many “man-boys” and “Woman-girls” walking about that never learned to be a civilized member of society.

Great move by Nintendo. Companies should be able to block nuisance customers to protect employees and because of 80/20 principle.

3 ( +3 / -0 )

There's another perspective, sometimes you contact a Customer Support representative, who has a chip on their shoulder, and wants to feel "powerful", as the Customer, in such situations we inevitably have no solution.

1 ( +1 / -0 )

There's another perspective, sometimes you contact a Customer Support representative, who has a chip on their shoulder, and wants to feel "powerful", as the Customer, in such situations we inevitably have no solution.

You seem to have not finished your thought. Did you mean to add "... but to yell and harass the customer service staff." ?

0 ( +0 / -0 )

The customer isn't always right, sometimes they're dead wrong.

0 ( +0 / -0 )

Customer service is already horrid in Japan. This will surely make things worse for the company and customers. Very bad move.

-1 ( +0 / -1 )

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