U.S. stores enlist shoppers to stop bad behavior against workers

There are so many problems with American retail and this is just one.

Customers, management, workers, each have problems.

Nice, by scanning a qr code link you give away your information and other personal info , location history, and known contacts all in the name of social justice and better sales

score one for markering

I'd like that training. Having worked in restaurants, I know that customer's aren't always nice, but I can only recall 1 time in 4 yrs that someone even yelled when they were upset. At the time, I was working over 12 hour shifts, so should have seen all sorts of customers.

Being nice to people isn't hard, even when I'm unhappy with the product or service.

It is sad that the situation became so common that this kind of reaction appeared, difficult times can bring out the worst of some people.

Not a bad idea but I'm a bit skeptical given the organizations involved, specifically Hollarback.

About 7 years ago they sponsored a video of a woman claiming she had been harassed over a 100 times in the span of 1 day in NYC. After some digging, it was shown that the woman targeted lower income neighborhoods and areas, repeatedly visited same locations, and considered each individual "catcall" as a form of harassment. You can read more about it here:

https://time.com/3543632/street-harassment-hollaback-video/

As this is the organization that wants to enlist customers as unofficial safety and security monitors, one has to ask about the training they will receive.