business

UK’s diversity, innovation, skills, global culture help Hitachi revolutionise its railways

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By Julian Ryall for BCCJ ACUMEN

It was British technical excellence that gave birth to the world’s first steam locomotive in 1803. More than two centuries later, Japanese technology has transformed rail systems and is part of the most advanced trains on the planet. The crossing of these tracks led Hitachi Rail to choose the UK as its home base. But anyone who assumes that the innovation side of the equation is a one-way trip from Japan might be more than a bit surprised.

History

Back in 1926, a senior engineer from Hitachi’s railways division arrived at Southampton aboard a passenger steamer and visited a number of rail firms across northern England. Eighty-nine years later, the Japanese giant brought things full circle by establishing a train factory in County Durham—the spiritual home of the railway industry but a place showing few indications of that history. The last train factory had shut down decades earlier.

“Hitachi’s rail heritage stretches back almost a century, back to the first steam trains in Japan. Those were aided, in part, by that Japanese engineer’s visit to the UK, and then the develop­ment of the first shinkansen trains ahead of the Tokyo Olympics in 1964,” said Andrew Barr, global CEO of Hitachi Rail, in an interview with ACUMEN. “It is a proud and impressive legacy, and Japanese tech­nological expertise will always be a core aspect of our business offer”.

Hitachi began establishing a railway business in the UK in 1999, bidding for projects and vehicles as the sector expanded. Its major break­­through came when the firm won the bid to build Javelin HS1 trains, to be delivered ahead of the London 2012 Olympic and Paralympic Games. The trains and lines went into operation six months ahead of schedule. Hitachi now has a depot in Ashford, Kent, and Javelin trains have halved journey times between London and Kent, making them extremely popular with commuters.

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Queen Elizabeth alongside a Hitachi train bearing her name Photo: HITACHI RAIL EUROPE

Right track

The first Javelin trains were introduced onto British tracks in 2009, and the government was so impressed by their performance that, three years later, Hitachi won the £5.7 billion contract for the Intercity Express Programme, the largest contract in the firm’s history. The project was also a factor in the firm’s decision to place its global headquarters in London.

“Before the Javelin trains that first began running in the UK in 2009, Hitachi Rail’s presence out­side its core market was small,” said Barr. “So, when Hitachi Rail moved its global headquarters to London, it reflected the firm’s ambition to be a truly global player in the rail sector”.

Under the contract, Hitachi is building and maintaining 122 new intercity trains for the East Coast and Great Western main lines. The firm is also setting up its County Durham manufacturing facility in Newton Aycliffe. The plant has 700 employees and the £100 million investment has sent ripples throughout the region. Fully 70% of all components fitted at the factory are manufactured within 40 miles of the plant.

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Conceptual interior for Hitachi’s very-high-speed train shown at the Railtex expo. Photo: HITACHI RAIL EUROPE

Expanded network

The commitment to maintenance has also led to the creation of a nationwide network that will see 13 depots—including ones in Doncaster, Bristol and Wales—become operational by the end of 2020. At that point, Hitachi Rail will have 281 trains running in the UK, including 70 electric commuter trains for ScotRail and 65 Intercity Azuma trains for London North Eastern Railway. These 13 facilities will maintain trains for the next 27-and-a-half years.

“In the past five years, Hitachi has made the shift to being a global business, and London has been at the heart of that,” said Barr. “The move made sense with so much growth in the European market and major UK projects, such as the Intercity Express Programme. It was a huge sign of trust in the UK team and the leadership of Alistair Dormer, my predecessor, and has proved really successful”.

In 2015, Hitachi acquired the Italian train builder AnsaldoBreda S.p.A., which has loca­tions in Rome, Naples and Tuscany. But the firm remains committed to retaining London as its global head­quarters despite the shadow of Brexit looming large over all sectors of the British economy and the nation’s trade relationship with the rest of Europe.

UK success

The London base of operations has “proved extremely successful” as Hitachi Rail continues its global integration project, Barr said. The firm continues to grow its presence throughout the world in rolling stock, signalling, services and maintenance contracts, as well as turnkey projects.

Barr points out that there are currently record levels of investment in the UK rail sector. Passenger numbers have doubled since train operators were privatised in the early 1990s, and there is strong demand to increase capacity, which requires new trains.

Not all the innovations in the UK operations—in the design and manufacturing of new trains or in the office environment—are imported from Japan. Friction stir-welding is one example. This joining process for metals was first devised in the UK and then noticed by Hitachi’s experts, who adapted it for mass production in the railway sector. Today, the process is used in the construction of shinkansen trains because it creates exceptional strength—even in the lightweight extruded-aluminium shells that the trains use.

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Boswell has worked to introduce more diversity to Hitachi Rail. Photo: HITACHI RAIL EUROPE

Collaboration

Equally, the British and Japanese sides of the equation have worked together to create the world’s first “bi-mode” passenger train that requires no loco­motive. The vehicle, which has already been ear­marked to operate on British lines, has electric as well as diesel modes and can switch between the two power sources at the push of a button—even while travelling at speeds of more than 160kph.

The technology means that this new genera­tion of trains can run to destinations that do not have electri­fied infra­structure, benefitting millions of travellers.

The amalgamation of the best of British and Japanese know-how has also been felt in the workplace. Barr underlined that the Japanese business “has benefitted from UK and interna­tional business culture, such as changing office space to become ‘hot-desking’ and introducing more flexible working hours”.

Equally, Karen Boswell, managing director of the UK business, is “a champion” at getting the best people into the business. That includes fostering more gender diversity.

“She has led a series of business meetings and programmes to explore how we can get the best out of all our workforce and encourage new talent,” Barr said. “She has also held women-only round­table meetings to discuss gender issues in the work­place. Change and integration always take time—and you have to bring people along with you—but, without a doubt, we will be stronger for becoming one globally integrated business”.

The immediate aim, he added, is to win more orders for the Hitachi factory. When he met with ACUMEN in late March, Barr was awaiting news in the firm’s bid for 54 very-high-speed trains in the £55.7bn High-Speed (HS2) project, the British equivalent of the shinkansen, to operate at comparable speeds and frequency. Phase one of the HS2 railway will connect London and Birmingham and is expected to begin operation in December 2026. The winner of the bid will be announced later this year.

Further down the line, the aim is to bring in other Japanese rail systems, such as digital operations, to British lines to increase capacity and reliability.

“The centres for our key business units are the UK, Japan and Italy. On paper, they have very different cultures, yet it has been remarkable to see us all form one Hitachi culture and embrace the central values of the business,” said Barr.

“We are one global family, with more being done each day to integrate how we work and deliver for our customers. For me, our power to have an impressive offer in rolling stock, maintenance, turnkey, digital and the Internet of Things is really exciting and a great proposition”.

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Q&A with Karen Boswell

Managing director of Hitachi Rail Europe, Ltd.

How is Hitachi’s business culture becoming more British?

The rail division’s working culture has definitely become more inter­na­tional and has drawn from UK trends, such as improvements to office spaces and flexible working hours. On a more practical level, our UK train factory has implemented new digital innova­tions to improve efficiency on the manufacturing floor. Where we once tracked train movements through the build process on paper, we now have an interactive digital screen that provides real-time information. We’re now looking at ways that we might take the best of sites around the world to standardise our processes internationally.

What are the advantages?

As our firm becomes more global, we have seen the coming together of business cultures. This has helped us form a global identity. We may speak different languages, but we have developed our own multi­na­tional way of communicating with each other. This has allowed us to better share best practices, and considerably boosting our ability to be creative and innovate.

Have Japanese employees embraced the changes?

We find the best way of integrating business cultures is to ensure employees spend time in other countries. One of the best examples of cross-pollination is how many Japanese colleagues have spent considerable time in London. This has allowed them to really get a feel for British engineering and business cultures. Whether it be sales or manufacturing, at Hitachi sites you’ll always find an international presence.

Our work bringing together British and Japanese cultures actually goes much further than just Hitachi. Each year, Hitachi Rail UK hosts an apprentice from a Japanese train operator. At the end of their apprenticeship, they give a presentation on areas where we can learn from each other.

What potential do you see beyond the UK?

There is no doubt that UK rail is in the middle of a revolution, with record levels of passengers and investment. The resurgence of rail as a popular means of travel comes with many opportunities, and we are looking to deliver new trains for capacity as well as digital innovations to improve passenger experiences.

Whilst the UK is currently building thousands of new carriages, we are just starting to bring in digital signalling systems which have long been implemented in Japan. This is our next big challenge, and one which will improve the capacity and reliability of the UK rail network.

Custom Media publishes BCCJ ACUMEN for the British Chamber of Commerce in Japan.

© BCCJ ACUMEN

©2019 GPlusMedia Inc.

12 Comments
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A success story in the midst of Brexit?

Can it be true?

0 ( +1 / -1 )

Surely the US is a better market. Europe already has train technology comparable to Japan's.

-2 ( +1 / -3 )

Watched a video the other day of a carriage being moved from the Hitachi factory to the docks for shipping to the UK.Can't find it now?

https://mainichi.jp/english/articles/20190517/p2a/00m/0na/020000c

-1 ( +0 / -1 )

Not to worry, the trains will not run on time.

2 ( +3 / -1 )

I thought the UK trains ran pretty much on time......of course not like Japan's but pretty much on time.

0 ( +0 / -0 )

They run on time except during cancellations and delays, which is all the time.

4 ( +4 / -0 )

No mention of how Brexit will ruin all this success?

-1 ( +0 / -1 )

My London colleagues do not speak highly of the train system there with frequent delays. Also, I understand that after privatization necessary capital investment has lagged and fares have risen dramatically. No?

1 ( +1 / -0 )

No, sorry but the trains are fine in the UK!

I took a couple of intercity journeys this year without a care in the world-perfect.

0 ( +1 / -1 )

Do you people with good, efficient train systems know how lucky you are?

Try using the rail system in Australia with its sparse timetabling, inadequate coverage and stubborn resistance to such 20th century innovations as high-speed trains, never mind the superb technology and improvements discussed in this article.

Always admired the railway engineers - the pioneers, and those like Hitachi who keep it competitve as a top-notch way to travel.

0 ( +1 / -1 )

Try using the rail system in Australia with its sparse timetabling, inadequate coverage and stubborn resistance to such 20th century innovations as high-speed trains

I don't think high speed trains are particularly realistic in a country like Australia that is so sparsely spread out, with a fairly small population. It's profitable in Japan, because it's a compact population with large usage, since it's usually as fast or faster than flying, and more convenient. Australia is so large flying is going to be faster.

0 ( +0 / -0 )

The trains are rubbish in the UK, privatisation has meant operators want to do everything on the cheap leading to staff shortages and cancelled trains, delays and very high ticket prices.

And HS2 is a waste of money and not popular with anyone. I doubt it will happen.

0 ( +0 / -0 )

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