Mizuho Bank suffers ATM glitch; 7th system failure this year

Nothing surprises me anymore! Did they try to fax the withdrawl instead?

Perhaps should they not try to hire those hackers that was a story the other day? Hackers should be paid big bucks to fix the Mizuho system.

I have a real lot of money in their bank if I cannot access it, I would not be happy.

its a hardware problem so the failure can't be caused by hackers (thats software)... it must be something like their server room caught fire etc...

Mizuho has the most incompetent IT department. The FSA admonitions have proven to be toothless, Mizuho doesn't really care to spend more on better quality IT, and they're too big to be sanctioned in any meaningful way. And notice that since it's domestic IT they can't even pull the usual "blame the foreign company" routines that have been adopted by others in the past.

Here's a background and history of the ATM,

https://en.wikipedia.org/wiki/Automated_teller_machine#History

I'm only concerned that I may go to Mizuho and find that my account is empty.

Does it use IBM or a local company? If the former, an excellent excuse to dump it.

its a hardware problem so the failure can't be caused by hackers (thats software).

Very skilled hackers can use software to damage hardware.

Time for the chiefs to be held accountable (pun intended). 7 times? Pathetic.

Very skilled hackers can use software to damage hardware.

And we less skilled types can always spill our coffee.

Many banks are using systems that are 30 years old. Mizuho have recently or are still in the process of updating. Things are not going smoothly.... Other banks are kicking the can down the road so someone else can be in charge of any problems..

It’s not all that easy to replace and upgraded enterprise infra without trial and error. Hopefully they find the root cause and fix

Just migrate it to AWS or azure lol oh wait fsa compliance can’t

Company I’m familiar with upgraded their 20-year-old system (systems actually). Afterwards, they spent nearly a year ironing out the kinks. But they aren’t a bank that relies on computers for business.

The bank also saw large-scale system failures in April 2002 and March 2011.

Move along, nothing to see here.

Financial institutions are like the government: too big to fail, get your money no matter how they perform...

Consequences? That is for the little guy...

Mizuho are bankers , please pick on the hard ware-makers and the soft ware makers.

Mizuho Bank experienced a system failure which disrupted about 100 automated teller machines

Why do they keep referring to these as glitches?

Meantime it has been reported there have been no glitches with cash use so far this year. Cash remains dependable and unaffected by computer glitches with banks.

The name says it all - Water-hole! Move your money to somewhere else fast!

@Rob

its a hardware problem so the failure can't be caused by hackers (thats software).

Very skilled hackers can use software to damage hardware. Software can not damage hardware. The software is written to instruct the hardware what to do. If the software can not communicate with the hardware then the software is MUTE!!!

The bank also saw large-scale system failures in April 2002 and March 2011.

So this happens every decade? Sounds like a tight ship they're running there. Well, at least they're on schedule with failures.

In reality there is no hope the big ceos of this place can take any quick fix action to solve all their problems.

Fundamental changes are needed to the way in which they manage their software and systems and the big ceos types likely have no IT background to have a clue what that might be. I doubt the FSA types have a clue either.

An American ATM can hold up to 250 grand ATM machine theft is a big problem in the US

These are amongst the most complex of IT systems. You notice the glitches because their systems are live 24/7. Updating them is like refurbishing a plane mid-flight. This is why banks generally avoid modernising stuff until they can no longer get spares on the 2nd hand market. Most major banks are using decades old tech. Many US banking systems are still using COBOL software. You would be hard put to find a graduate comp. sci. student emerging from uni. with COBOL at the top of their CV.

We complain when a website goes down for 5 minutes and are nervous about banks because they hold our cash. But legacy tech is difficult. Cash deposits (unlike crypto) are typically underwritten by the state. So relax and keep some cash handy in your purse or wallet for emergencies. Tech is not magic and none of it works well until the bugs are ironed out. If they are upgrading decades-old tech, there will be more glitches ahead. It's normal for stuff like this.

Cash deposits (unlike crypto) are typically underwritten by the state.

Whereas cryptocurrencies, unlike Mizuho, won't crash and leave you unable to access your money through their crappy infrastructure.

There are always two sides to the story.

Ah yes, good ole cryptocurrencies. They are so safe, as we keep hearing how every transaction is traceable, yet somehow nobody can track down where all the hundred of millions (almost a billion by now) worth of crypto thefts have gone.

Ah yes, good ole cryptocurrencies. They are so safe, as we keep hearing how every transaction is traceable, yet somehow nobody can track down where all the hundred of millions (almost a billion by now) worth of crypto thefts have gone.

It's always interesting watching someone rail on about something that they don't know.

We know exactly where the stolen coins are. They're on the ledger just like every coin in a blockchain. We just don't know who holds the key (aka password) to the wallets those coins are assigned to.

Sounds like half the poster here are working in IT

Japanese government should mandate software and tech update to banks that hold x amount of public money every so many years; even phones and TVs become obsolete after so many years.