A travel agency in Tokyo's Shibuya Ward has suddenly closed after more than 600 customers who had reserved plane tickets for travel during Golden Week complained that they never received their paid-for tickets.
According to Tokyo city officials, the company in question, Shibuya Travel Plaza, is suspected of being a scam company, Sankei reported. No one has been able to contact the agency since the end of March.
Throughout April, the Consumer Affairs Agency received the complaints from customers concerned that they had not yet received tickets they booked and paid for online. Sources say that some consumers who purchased tickets from the agency, spent 300,000 yen or more.
One man was quoted by media as saying: "My wife and I was planning a trip to Kyushu, just the two of us, for four days and three nights and paid in full. However, after paying 94,000 yen, I did not receive the tickets and called the company repeatedly, but never got through. All of my excitement about the trip was crushed. I don't even know what to say."© Japan Today