food

The arduous audition process to become a Cold Stone Japan part-timer

16 Comments
By Casey Baseel

The success of Arizona-based ice cream chain Cold Stone here is proof positive that Japan has as big a sweet tooth as any other nation.

With branches stretching from Hokkaido in the north to Kyushu in the south, Cold Stone Japan requires a steady inflow of part-time workers. But as you might expect from a business that makes all of its profits selling a product no one needs but almost everyone enjoys, the interview process is a little different from the one at other workplaces.

Just like in America, Cold Stone Japan mixes fruit, nuts, and candies into its ice cream. Also just like in America, employees in Japan occasionally burst into song. Since the aim is to entertain the customers waiting in the chain’s infamously long lines and not drive them away, Cold Stone crew members naturally need to be able to carry a tune. That’s hardly the only unique thing about the company’s hiring process however.

"To lighten the mood, at the start of the group session, we all wrote a nickname on our name tags,” says one Internet commentator who went though the three-hour interview process. “Even the HR representative did, and we called each other by our nicknames for the whole interview.”

“We got in groups of about 10 people and had to make a story,” relays another candidate. “The story had to include a song, and when we were finished we had to present it to the other teams.”

That’s not to say the applicants were bothered by the process seeming like an audition at times. As a matter of fact, for some of them it was a big part of why they were there. “When the interviewer asked us why we want to work at Cold Stone, one girl in our group said it was because she’s been studying dance since she was a little kid, so she knew right away she wanted to work for the company,” reports one job-seeker.

But it takes more than just a good set of pipes and decent sense of rhythm to land a job at the ice cream parlor. Interviewers told applicants that the main things they look for are teamwork, initiative, and the ability to express oneself and get along with others.

The man behind the unique hiring process is Cold Stone Japan president Kazuhiro Ishihara (whose last name means, appropriately enough, “stone field). “We’re really in the entertainment business,” Ishihara explains. “From the very beginning, we’ve run our interviews like an audition. In the beginning, we didn’t even ask for written resumes. Our process lets us tell right away what kind of people our applicants are deep down inside.”

Ishihara’s focus on the people side of business extends to the way the company handles rejections. Every applicant who is turned down receives a written notice from the company, along with a coupon for some free ice cream. Cold Stone Japan says it’s their way of thanking the applicant for liking the chain’s stores enough to want to work in one.

With these values, it’s no surprise that Cold Stone Japan employees report feeling a strong sense of solidarity with their coworkers. “Our branch manager, Ao-chan, is really amazing,” comments one employee, using an affectionate nickname for her boss, who she adds thinks of the whole staff as one big family. The company holds an annual competition to determine the best Cold Stone Japan branch, which helps build bonds between the crew members at each branch as it tries to outdo the others.

Of course, it’s not possible to eat ice-cream non-stop. Whether they’re watching their weight, already full, or suffering from a brain freeze, customers can only consume so much of the stuff, so Cold Stone workers occasionally find themselves with downtime during their shifts. So what do they do? “We take the melodies for the songs we sing together, and think up new lyrics to go with them,” With 100 variants and counting, you could go through just about every combination of ice cream flavor and mixings before you hear the same one twice.

Source: Naver Matome

Read more stories from RocketNews24. -- Cold Stone Japan Creates Christmas Cake That Pops the Question -- Häagen-Dazs to Close Last Store
-- Eat Ice Cream from All Over Japan Without Using the Bullet Train

© RocketNews24

©2021 GPlusMedia Inc.


16 Comments
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Re-design the stores and use more staff so that people don't have to wait in long lines would be a better solution.

0 ( +2 / -2 )

240p... Video uploaded in 2008.

0 ( +0 / -0 )

That ice cream is expensive.

3 ( +3 / -0 )

I've only ever tried the 2 flavours sold in my local 7-11, but they are very nice indeed- much different than Haagen-Dazs, which I also love. I need to find a CSC store, and do a proper comparison.

0 ( +0 / -0 )

But it takes more than just a good set of pipes and decent sense of rhythm to land a job at the ice cream parlor.

Guess that leaves me out!

Once I was on a Skype interview, and the lady asked me to sing a children's song. Skype mysteriously cut off, and I never heard from her again!

1 ( +3 / -2 )

Tried CSC a few times, longish wait and taste was not bad.

Still prefer the Hobson close to my apartment.

0 ( +0 / -0 )

They have closed several stores outside of Kanto already. It must have been pretty bad for the staff after their arduous auditions.

1 ( +1 / -0 )

Also just like in America, employees in Japan occasionally burst into song.

Usually (no always) if they are tipped (IE. bribed) - otherwise, give it up as they aren't that committed to their jobs.

0 ( +0 / -0 )

Singing = Annoying. Poor employees... Poor customers! Just zip it and everybody will be happy. Happier.

-1 ( +2 / -3 )

If I went to buy ice cream and the person serving me started to sing, I'd walk out.

2 ( +4 / -2 )

Ben & Jerrys is the ice cream of choice. Delicious!

1 ( +2 / -1 )

Just like america...

Do they also weigh the ice cream scoop, and put back the extra 3 grams (half a teaspoon) if they had accidentally 'overfilled' your cup???

This is what happened to me when i tried CS in Shibuya (?). It was literally a tiny bit extra and she carefully removed it and put it back in the tub. This sort of pettiness annoyed me enough to swear i will NEVER go to another CS in Japan. A scoop is a scoop, and if you are so uptight about a few extra grams going to the customer's cup then i wish you a swift decline into bankruptcy.

3 ( +3 / -0 )

Don't mean to be a killjoy, but Stone Cold should use more ice cream and less fruit,nuts and candies.

0 ( +0 / -0 )

Never heard of them till now

1 ( +1 / -0 )

I actively avoid this store because of all the damn singing. Just give me my ice cream and let me leave. Standing in a long line and watching the employees waste time synchronizing their singing and little dance moves is agonizing. And the ice cream isn't all that good to begin with...in Japan I guess there's not much competition (it's not hard to be better than Baskin Robbins), but in the States there are so many better choices.

3 ( +3 / -0 )

they sing? how is it i've never experienced that(in the US)

0 ( +0 / -0 )

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