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ACI reveals world’s best airports for customer experience


Airports Council International (ACI) World has revealed the winners of its Airport Service Quality Awards, designed to recognize those airports around the world that deliver the best customer experience.

This year, 140 awards have been won by 84 individual airports.

Consistent winners Indianapolis International Airport, Beijing Capital International Airport, Singapore Changi Airport, Toronto Pearson, Aeroporto di Roma-Fiumicino, Mumbai’s Chhatrapati Shivaji International Airport, Delhi’s, Indira Gandhi International Airport, Shanghai Pudong International Airport, and Sheremetyevo International Airport have this year been joined by first time recipients from all regions.

First time recipients include Kotoka International Airport (Accra, Ghana), Mangalore Airport (Mangalore, India), Supadio Airport (Pontianak, Indonesia), Aalesund Airport (Alesund, Norway), Aeropuerto de Hierro (Valverde, Spain), Aeropuerto de Melilla (Melilla, Spain), Aeropuerto de San Sebastián (San Sebastien, Spain), Bodo Airport (Bodo, Norway), Izmir Adnan Menderes International Airport (Izmir, Turkey), Copenhagen Airport (Copenhagen, Denmark), Aeropuertos Ecologicos de Galapagos S.A. Ecogal (Galapagos, Ecuador), Capital Region International Airport (Lansing, United States), Stockholm-Bromma Airport (Stockholm, Sweden), and St John's International Airport (St. John's, Canada).

“The Airport Service Quality Awards represent the highest possible recognition for airport operators around the world and recognize excellence in customer experience,” said ACI World Director General, Angela Gittens. “The awards this year have been won buy a diverse group of winning airports from around the world which illustrates the industry-wide commitment to delivering exceptional customer experience. Delivering a better customer experience is an important business strategy in an increasingly competitive airport industry. ACI’s global ASQ programme is the only one that not only recognises excellence but also provides airports with objective measurement and benchmarking to help drive their performance. We are pleased to note that the five winning airports in the category of ‘Best airport by size and region (under two million passengers per year in Europe)’, are all first-time winners of an ASQ award.”

The winning airports will come together at the ASQ Awards Ceremony to be held during the third ACI Customer Experience Global Summit, taking place in Kraków, Poland in September.

© Asia Travel Tips

©2020 GPlusMedia Inc.

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Oh, is this one of those “everyone’s a winner” kind of award?

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Oh, is this one of those “everyone’s a winner” kind of award?

I can just imagine them playing Hot Chocolate's song when the winners each walk up to the podium to collect their awards.

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Hot Chocolate - lol. Haven't heard their song for years.

But not so many winners.

Only a handful out many. 98+ % were not winners.

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This is like a hug for everyone kind of winner award.

Right now all airports are fantastic. You can go through in a breeze. Might not have any planes but the airports are a pleasure to visit right now.

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When I saw Mumbai had won.... I realised..... “its one of those awards”

Did the winners have to pay for the trophies?

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Mubai and Delhi? Award winners? Come on, get serious.

I have never flown into Rome but any reviews I have read of that airport have been dire.

Most airports, even the good ones, are terrible if you are in economy class. .

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Airport procedures are stressful and make flying a pain in the ....

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Definately, not Narita and Haneda except for shopping , that is not even great for a country that is the world's 3rd largest economy.

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