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American Airlines launches first biometric boarding pilot program

4 Comments

American Airlines has launched its first biometric boarding pilot program.

Instead of scanning boarding passes, American customers traveling on select international departures from Los Angeles International Airport (LAX) Terminal 4 can now use the one-step facial recognition program which will scan and verify a customer’s identity with U.S. Customs and Border Protection (CBP) at the gate.

“LAX is American’s gateway to the Asia-Pacific region, making it the perfect location for American to launch biometric boarding,” said Suzanne Boda, Senior Vice President of Los Angeles at American. “The goal of the new technology is to provide a more efficient, modern experience for our customers and team members while enhancing aviation security. That is exactly what we’ve been working to do here in Los Angeles.”

When customers begin the boarding process, the facial recognition program will scan an image of their face and send it to an existing cloud-based CBP database. The system then instantly matches the image against the passport photo already on file with CBP and sends back a yes or no determination on whether they are cleared to board within seconds at the gate.

Agents will continue to ensure customers have their passports with them before departing. Customers may also choose not to use the new system and board with their regular boarding pass.

The pilot program will be used at LAX for 90 days as American evaluates its potential expansion to more flights and locations throughout its global network.

© Asia Travel Tips

©2021 GPlusMedia Inc.

4 Comments
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Big Brother has a new toy to play with.

-1 ( +0 / -1 )

All good and well but the main problem is their bad service.

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no matter , it won't improve your Economy flying experience in seats B EF & J

-1 ( +0 / -1 )

All good and well but the main problem is their bad service.

I've heard that on their domestic flights. I flew them from Tokyo (Haneda) to LAX. Haneda was great compared to Narita. With the exception of their breakfast, the other meals are okay. They had a great selection of movies and TV. I was amazed that they had craft beers and Mexican beers in economy. They also had snacks in the back to help yourself. My family and I were alright with them. In addition, their immigration facility at LAX was a breeze. You scan your passport and have your photo taken. Get your bags straight after without seeing an immigration officer, and then just one more check by an officer by the exit and your done. It took us about 30 minutes tops from deplaning the aircraft to exiting immigration and customs. I would fly them again.

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