ANA expands customer service center hours and languages


ANA is further improving its customer service by extending the operating hours of its customer service center to handle requests for new reservations or changes in international flights. ANA now offers the service 24 hours a day 365 days a year, and takes inquiries in English and Japanese.

Until now, the center in Japan took calls in English and Japanese from 8 a.m. to 8 p.m. 365 days a year, but in line with the expansion of the airline’s international route network, ANA said it made the move to take inquiries from customers across the globe 24 hours a day to improve convenience by responding to urgent requests for reservations or changes regardless of the customer’s time zone.

In addition, ANA is strengthening its service for customers from China by opening a dedicated Chinese language phone number in Japan for international flight reservations and information. The number of Chinese visitors to Japan continues to soar, and China is the largest source market for Japan visits. Now, Chinese customers in Japan who has a ticket issued in China can make inquiries in Chinese for only the cost of a domestic phone call, instead of making international calls to the ANA customer service center in Beijing. The Chinese language Customer Service Center is open from 9 a.m. to 7 p.m. Japan time, 8 a.m. to 6 p.m. China time.

© Japan Today

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Service 24h, inquiries in Japanese AND English... Wow, big news for ANA.

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Now if banks and credit card companies could do the same, that would be international.

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Also good to see ANA flying into Australia again..... Good work Zen Nikku

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Couldn't be a better move, considering international tourism goals. And gotta love those $100 flights anywhere, when booked from outside Japan! Now, market, market, market, ANA!

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Makes business sense you would think, good on them.

Only thing I will grumble about though is booking domestic airfares within Japan. Seems it's only possible to book 2-3 months ahead at most. I have set dates where I will be in Japan, and quite happy to book the internal flights now for April, only thing ANA only allows us to book flights up to March 26th.

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