ANA expands customer service center hours and languages

ANA is further improving its customer service by extending the operating hours of its customer service center to handle requests for new reservations or changes in international flights. ANA now offers the service 24 hours a day 365 days a year, and takes inquiries in English and Japanese.

Until now, the center in Japan took calls in English and Japanese from 8 a.m. to 8 p.m. 365 days a year, but in line with the expansion of the airline’s international route network, ANA said it made the move to take inquiries from customers across the globe 24 hours a day to improve convenience by responding to urgent requests for reservations or changes regardless of the customer’s time zone.

In addition, ANA is strengthening its service for customers from China by opening a dedicated Chinese language phone number in Japan for international flight reservations and information. The number of Chinese visitors to Japan continues to soar, and China is the largest source market for Japan visits. Now, Chinese customers in Japan who has a ticket issued in China can make inquiries in Chinese for only the cost of a domestic phone call, instead of making international calls to the ANA customer service center in Beijing. The Chinese language Customer Service Center is open from 9 a.m. to 7 p.m. Japan time, 8 a.m. to 6 p.m. China time.

© Japan Today