ANA expands onboard customer service with digital newspaper

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All Nippon Airways (ANA) is expanding its digital in-flight e-Library by adding 30 newspapers from across the globe to the ANA App.

ANA had stopped providing paper magazines and newspapers on board as part of its hygiene measures. However, like other items in the e-Library, the newspapers can be downloaded via the ANA App beginning 24 hours prior to the scheduled departure time of the flight, and the downloaded content can be viewed for up to 24 hours after the scheduled arrival time.

In addition to offering in-flight entertainment options, passengers can also use the ANA App to make flight reservations, display boarding information and check for updated flight information.

"ANA is constantly looking for ways to leverage technology to improve the travel experience for our customers," said Junko Yazawa, Senior Vice President, Customer Experience Management & Planning. "The decision to offer digital versions of prominent newspapers from across the globe will cut down on waste while offering passengers additional opportunities to engage with news and perspectives offered by papers that usually are not available in paper format."

Source: ANA

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I hope BA don't do this. They carry a stash of 'The Daily Mail', a right-wing tabloid. It's perfect for when the toilet paper runs out.

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