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ANA named Global SKYTRAX award winner for cleanliness, services and staff

7 Comments

All Nippon Airways (ANA) has been recognized this year with a total of three prestigious awards and repeat recognition from SKYTRAX World Airline Awards, including World's Best Airline Cabin Cleanliness, World's Best Airport Service and Best Airline Staff Service in Asia. SKYTRAX is recognized as the leading international air transport rating organization.

"At ANA we are consistently looking for new ways to improve our performance to efficiently serve the needs of our passengers and customers and the awards received from the SKYTRAX award is a proud representation of our mission," said Junko Yazawa, senior vice president at ANA overseeing Customer Experience Management & Planning. "We are proud to not only receive these awards but receive repeat recognition and use this as motivation to continue finding ways to improve our loyal passengers experience."

World's Best Airline Cabin Cleanliness (4-time recipient)

This award is given to the airline with the highest rating for hygiene and cleanliness of its aircraft cabins and its the fourth time ANA has received this award. Through its ANA Care Promise program, the airline was recognized for its cleanliness procedures that include:

• ANA Flight attendants wearing masks and distributing disinfectant wipes, masks upon request, providing hygienic in-flight service.

• Thoroughly ventilating the aircraft cabins and conduct periodic disinfection of the cabin.

• Lavatory doors with special handles that allow passengers to exit the lavatory using their elbows introduced on an increasing number of aircraft.

World's Best Airport Services (9-time recipient)

This award is presented to the airline with the highest evaluation score in overall airport services and is the ninth time that ANA has received this award. Recent milestones include:

• ANA opened its new "Ana Lounge" at Satellite 2 at Narita Airport, featuring a special design with directions from the world-famous architect Kengo Kuma.

• The ANA Suite Lounge at Haneda Airport and Narita Airport for International Flights offers the "Suite Dining," a new set meal service that provides different meals depending on the time of day, and a "meal order system" that allows customers to order meals from their seats using their own smartphones or other devices.

• ANA developed its "ANA Smart Travel," a new service model that combines in-person and digitized services to provide a smooth travel experience for all customers.

Best Airline Staff Service in Asia (7-time recipient):

This award is given to airlines based in Asia that provide the best quality of service to passengers through its airport staff and cabin crew and this is the seventh time that ANA has received this award.

• ANA conducts training in order for staff to be able to interact with customers in an appropriate manner at check-in counters and lounges, and to accurately understand and respond to requests from customers.

• ANA hosts customer skill contests at airports in Japan and overseas that allow staff to hone their customer service skills and hospitality.

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7 Comments
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Better than JAL, that’s for sure.

4 ( +5 / -1 )

Both Japanese airlines are right up there for service and safety, and I like them both. But I think ANA pips JAL with warmer service.

Why, just a few months ago the ANA CA thrilled my inner 5 year old by giving me a souvenir postcard with the flight details written on it and allowed us to shift to a seat with ore legroom so we could stretch out and get a better view of Mt Fuji and the Alps.

5 ( +5 / -0 )

respect to both of you guys. However, I will have to disagree with you both, as my experience with JAL has been stellular and ANA service has been less than average.

Of course every person's experience is different as well. I respect the fact you both like ANA better, but for me, ANA does not hold a candle to JAL.

But as they say, to each his own.

-1 ( +2 / -3 )

Switched to ANA in 2012. Never looked back. Superb airline - and also Star Alliance has a far better network within Asia.

5 ( +5 / -0 )

Best for diverting flights, rescheduling flights and not answering the phone. i speak from very recent experience.

3 ( +4 / -1 )

respect to both of you guys. However, I will have to disagree with you both, as my experience with JAL has been stellular and ANA service has been less than average. 

Of course every person's experience is different as well. I respect the fact you both like ANA better, but for me, ANA does not hold a candle to JAL. 

But as they say, to each his own.

For me, there's not much daylight between the two. I've used both domestically and prefer ANA from that respect, but only JAL internationally, and they were really good.

One thing I liked about JAL was (still is?) that on the 787-8 to Melbourne, it's a 2-4-2 layout in economy instead of the 3-3-3 on other airlines, giving more space widthwise. And they also offer a bit more pitch, making for better comfort on a long-haul flight.

2 ( +2 / -0 )

I used to fly JAL regularly back and forth from China, but after a while I noticed a difference between service reliability - things would get broken by JAL baggage handlers, and the response was poor. I switched to ANA, and everything seemed smoother. Maybe, I was just unlucky with JAL, but ANA seems more reliable. I guess it may have been that JAL was tied up with a Chinese Airline, and in China things are a bit different than Japan...

0 ( +1 / -1 )

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