From July 1, ANA will launch its CLICK check-in service for customers boarding international flights, offering customers more convenience through their check-in and boarding procedures.
Passengers will now be able to check-in online or on Internet-enabled mobile phones from any location. At the airport, passengers will be able to proceed directly to security check, without the need to stop by our check-in counters. Check-in services will be available from 24 hours before the flight and up to 75 minutes before the scheduled departure time.
Moreover, passengers boarding ANA flights on the first segment of their trip will be able to check-in simultaneously for their connecting flights with other airlines. Passengers on international ANA flights who are connecting to our domestic routes upon arrival to Japan will be able to check-in for their domestic flight as well at the overseas departure airport.
The new CLICK Check-in service will be available to all customers who book their tickets online as well as passengers who book and purchase e-tickets through ANA Reservations centers or travel agencies.
Passengers will be able to check-in online from the comfort of their home or workplace and print out a boarding pass. Once at the airport, passengers will simply show this boarding pass to go through security, immigration, and boarding gate. Passengers with baggage that needs to be checked-in can use the exclusive baggage drop-off desks located in the departures hall.
© Japan Today
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wanderlust
ANA have a lot of self check-in equipment at Narita airport. But always there is a staff member there to manage it for the passenger. No-one seems able to use it on their own, it's menus are not particularly user-friendly.
Interestingly, the Immigration department have also set up electronic self-check devices, but you still have a human screening the passenger at the end. Again, I saw only one person using it, assisted by two officers.
Daniel McNeill
Self service doesn't seem to work in Japan. At the shopping centre near my house they have men stationed at the car park to operate the ticket machines lest drivers become confused by the single big green button. Whenever I go to Narita, it doesn't seem as though many people have checked in on-line, and the self-service machines are mostly idle. I suppose since most Japanese travel on package tours, they have tour guides to handle such complexities.
Tokyoapple
What ANA needs to address is the idiotic way it makes passengers with connecting flights within Japan exit customs in Narita, tote luggage (with the final destination baggage tag already on) to their domestic counter and then finally wait in a long line to re-check it.