Japan Today

ANA wins Best Transpacific Airline at Skytrax Awards


ANA has been named as the Best Transpacific Airline in the 2012 World Airline Awards run by Skytrax. The award was presented at a ceremony during the Farnborough Airshow, held near London on July 12.

This is the second year that ANA has been recognized by the Skytrax World Airline Awards, following awards for World's Best Airport Services and Staff Service Excellence, Asia, at the 2011 ceremony. The Best Transpacific Airline Award is based on a comprehensive appraisal of ANA's products and customer services including airport check-in, airport lounges, cabin service and arrival at airports.

“We are very proud and honored to receive the Best Transpacific Airline Award from SKYTRAX,” said Tetsuo Fukuda, Senior Vice President and Head of Customer Service & Products and Service Innovations at ANA. “As a full-service airline, ANA will continue to provide best-in-class products and services that clearly distinguish us from the low cost carriers, with the goal of becoming Asia’s Number One airline for quality and customer satisfaction. Under our brand concept “Inspiration of Japan”, we are working hard to exceed passengers' expectations and deliver an outstanding in-flight experience.”

ANA currently operates eight routes across the Pacific, with a ninth route from Narita to Seattle scheduled to launch on July 25, and a further route between Narita and San Jose scheduled to begin operations during the current fiscal year.

Skytrax, established in 1989 and based in London, is an airline industry consulting and rating company. The annual awards are based on independently-run customer surveys, including on-line questionnaires, covering more than 200 airlines. In addition to the World Airline Awards, Skytrax also compiles an Airline Star Ranking, which ranks airlines on a scale of one to five. ANA's current rating is four stars.

Further information on Skytrax and the World Airline Awards can be found at http://www.airlinequality.com/

© Japan Today

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I am not surprised! I have always found their service excellent!

2 ( +2 / -0 )

And they are wonderful when you are traveling with children!

3 ( +3 / -0 )

Second only to SQ in Business Class. Great airline. Well done ANA.

0 ( +1 / -1 )

Way to go ANA!! You're my choice of JP airlines.

1 ( +1 / -0 )

I have been using ANA for more than thirty years. Always excellent service. You know the staff have perfprmed their assigned tasks mulitiple times each and every day, but they make it seem that they are doing it JUST FOR YOU! Good job ANA! Keep up the good work! The customer service concept is alive and well in Japan!

0 ( +0 / -0 )

They can be good but on some routes their Business Class seats can be a little old and small.

0 ( +0 / -0 )

They're my favorite, and their fares are often the cheapest to boot!

-4 ( +0 / -4 )

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