travel

How much would you take not to fly? Delta wants to know

29 Comments

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29 Comments
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This is their answer to OverSelling...."Priceless"...Never mind just NOT Overselling.

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Never mind just NOT Overselling.

Makes WAY too much sense, which is why the airlines will never do it. They'd rather have 15 fare classes and 110 different fares on a 200 person flight and wonder about why their costs are high and passengers are unhappy.

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I wish they would do away with the vouchers, and just hand out cold, hard CASH. If I had 5 smackers in my hand, I'd probably be more willing to wait for the next flight.

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ilcub, do you seriously and really believe that 500 in vouchers is worth 500 in cash?

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I'm not saying that I believe they are worth the same. I'm saying that I would be more inclined to use the cash than the voucher.

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No way would I take a voucher, as they put a limit on the time to use it, plus, $500 off on a flight? What kind of flight? Full fare? Discounted fare?

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So don't oversell! There is the problem!

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They ought to ask how much it would take for someone to completely avoid using their airline. I would have said 'not much.' I ALWAYS avoid using them. Delta has something in common with the strong winds an airplane encounters at high altitude. They both blow hard.

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I want cash, and lots of it, not vouchers.

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use computers to handle the registration process. Put it online. It's been done, even

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flew Virgin America last year, they have an online service and you print out your ticket. No kiosk at the airport, there is one, but only if you need to check a bag. I just walked on the plane. Ho hum.

Online when I looked at the tickets weeks in advance the seats indicated that I had a lot of choice. When I came to buying the ticket, the online seat selection showed how few seats were left. It was obvious. Worked for me and I got a seat.

Too many managers and too many supervisors ensures continued hell at Delta

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Vouchers are a waste of time. They airlines put too many conditions on them.

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The old idea of a free go anywhere ticket for being bumped makes sense. You get bumped from a domestic you get an anywhere domestic voucher. International, same. Anywhere that the airline goes.

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American airline service at its best. Why is this sector so bad at service in America? Maybe they should learn a bit more about customer service and transport and punctuality and getting there from Japan. Had to say the last bit as its the only bit that could possibly link this local story in another country to Japan travel section.

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Game the auction: get everybody to put in $10,000 (or some other ridiculous price), I'd like to see if the airport would honor their bids.

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Read an analysis of this somewhere. Seems US law puts a floor on restitution for being involuntarily bumped, and the current method of just waiting to see how many show up reduces the tendency to volunteer (and also costs time). Delta is really just trying to save money here by looking to evade minimum restitution.

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"on-time performance... Delta finished last in that category"

"The airline also bumped nearly twice as many passengers as any of its competitors last summer"

Two, among several other reasons, why I don't fly on Delta.

You never hear of railways or bus companies overbooking seats, just airlines.

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For a flight from Japan to US, an airline asked if I wanted to get bumped and I said fine if you upgrade me from economy to business or first. They put me in business class on a competitor's flight that left about an hour later. I was happy, but would recommend offering a selection of cash, upgrade, voucher, or unlimited mile high club membership privileges with flight attendants.

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unlimited mile high club membership privileges with flight attendants

I take it you haven't flown international on a US-based carrier recently. Noooo way.

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If Delta was to pay me at least $5000.00, I would seriously consider being bumped. But anything below that price, I would say now way!!!

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An upgrade to business or first class on the next available flight to my destination would get me to allow them to bump me.

RR

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Before WWII you went by boat and the price was resonable. I must inquire whether boats are still making the trip as I feel haste makes waste and I want to make my trip at my leisure and enjoysble.

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Sounds like a good idea. The technology is there, so why not use it. If they pay me enough, sure they can bump me.

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Even with all the modern ways of booking flights online, choosing seats, printing tickets and boarding passes, airlines still overbook to ensure all the seats are taken. Your printed confirmation is no guarantee offered by the airline. Make no mistake about it. In most cases you do get your seat of preference, but not always. If not the carrier may offer you a seat in a different class or on a different flight with compensation. That's the way it works.

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Reads like an underhanded effort by Delta to cheat their consumers (who are ignorant of their rights) by offering them low-ball offers in lieu of bumping them and paying them the required amounts established by law.

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What is an "airport kiosk"? Do the mean "ticket counter"?

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All Delta has to do is pay me 10 Yen and I'll never fly on them again. That's a win-win situation if ever there were one.

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about 7 years ago I got bumped off Northwest from SF to Tokyo. They gave me a hotel room, lunch, dinner, breakfast, an upgrade to business class the next morning and a voucher for $700. Seems I got a lot more than airlines are offering now

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I would give up my seat if I got a business/first class upgrade on my next flight (with accomodation if its the next day), and cash for my troubles. Maybe $500 domestice $1000 international?

I heard that the reason why airlines overbook is to ensure planes are filled to capacity as there will always be those who cancel/amend their flights - and make money. That's fine, but they need to make sure they properly compensate those they kick off.

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