IATA warns of potential airport chaos


IATA has warned of potential airport chaos unless governments move quickly to adopt digital processes to manage travel health credentials (COVID-19 testing and vaccine certificates) and other COVID-19 measures.

  • Pre-COVID-19, passengers, on average, spent about 1.5 hours in travel processes for every journey (check-in, security, border control, customs, and baggage claim).

  • Current data indicates that airport processing times have ballooned to 3 hours during peak time with travel volumes at only about 30% of pre-COVID-19 levels. The greatest increases are at check-in and border control (emigration and immigration) where travel health credentials are being checked mainly as paper documents.

  • Modeling suggests that, without process improvements, the time spent in airport processes could reach 5.5 hours per trip at 75% pre-COVID-19 traffic levels, and 8.0 hours per trip at 100% pre-COVID-19 traffic levels.

“Without an automated solution for COVID-19 checks, we can see the potential for significant airport disruptions on the horizon,” said Willie Walsh, IATA’s Director General. “Already, average passenger processing and waiting times have doubled from what they were pre-crisis during peak time—reaching an unacceptable three hours. And that is with many airports deploying pre-crisis level staffing for a small fraction of pre-crisis volumes. Nobody will tolerate waiting hours at check-in or for border formalities. We must automate the checking of vaccine and test certificates before traffic ramps-up. The technical solutions exist. But governments must agree digital certificate standards and align processes to accept them. And they must act fast.”

Over the past two decades air travel has been reinvented to put passengers in control of their journeys through self-service processes. This enables travelers to arrive at the airport essentially “ready to fly”. And with digital identity technology, border control processes are also increasingly self-service using e-gates.

Paper-based COVID-19 document checks would force travelers back to manual check-in and border control processes that are already struggling even with low volumes of travelers.


If Governments require COVID-19 health credentials for travel, integrating them into already automated processes is the solution for a smooth restart. This would need globally recognized, standardized, and interoperable digital certificates for COVID-19 testing and vaccine certificates.

Digitalized certificates have several advantages:

  • Avoiding fraudulent documentation;

  • Enabling advance “ready-to-fly” checks by governments;

  • Reducing queuing, crowding and waiting time in airports through integration with self-service check-in (via the internet, kiosks or mobile phone apps);

  • Increasing security through integration with digital identity management being used by border control authorities; and

  • Reducing the risk of virus transmission via the person-to-person exchange of paper documents.

Building a Global Approach

The G20 has identified a similar solution. The G20 Rome Guidelines for the Future of Tourism call for a common international approach on COVID-19 testing, vaccination, certification, and information as well as promoting digital traveler identity.

The G7 discussions, which commence on 11 June, are the next opportunity for leading governments to develop a solution around four key actions by agreeing to:

  1. Issue vaccination certificates based on World Health Organization (WHO) Smart Vaccine Certificate data standards including QR codes

  2. Issue COVID-19 test certificates in accordance with the data requirements set out by the International Civil Aviation Organization (ICAO)

  3. Accept digital COVID-19 test and vaccine certificates at their borders

  4. Where governments require airlines to check travel credentials, governments should accept traveler friendly apps, such as the IATA Travel Pass, to efficiently facilitate the process.

“This cannot wait,” said Walsh. “More and more people are being vaccinated. More borders are opening. Booking patterns tell us that pent-up demand is at extremely high levels. But governments and the competent authorities are acting in isolation and moving far too slowly. A smooth restart is still possible. But governments need to understand the urgency and act fast.”

IATA asks the G7 to work with the air transport industry to take leadership in restarting the global travel sector. By engaging with the air transport industry, we can ensure that government requirements for safe travel are met with solutions that can be efficiently operationalized.

“A good first step would be G7 agreement, with industry input, on a common set of COVID-19 travel requirements. The next step would be implementing and mutually recognizing those requirements. If the G7 took these leadership measures , the freedom to travel could be seamlessly restored for about a third of all journeys. Other countries could build on that leadership for a safe and efficient global restart of connectivity,” Walsh added.

© Travel News Asia

©2021 GPlusMedia Inc.

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Yeah everyone, sign your life away to a global database

-1 ( +3 / -4 )

Too cumbersome, I'll probably give up international travel.

3 ( +4 / -1 )

Flights on an empty airplane are quite relaxing but wearing a mask for 12 hours sucks.

0 ( +0 / -0 )

El Rata - agree, air travel was already painful, literally physically painful, before all this. I have lost all interest in air travel - will have to figure it our every couple/few years for family, but leisure travel, no chance.

1 ( +1 / -0 )

-1.5 hours in travel processes.

I'm not sure that is true. Most of the time is spent waiting, not doing things. Doing more things in the waiting time wouldn't extend it.

You might queue for a few minutes to check in your baggage and to go through security, but most of the time you are just waiting for your flight to open and then waiting to get on the plane.

A few extra procedures wouldn't add anything to that. You'd just be doing them or in a queue for them instead of sitting waiting.

Arrivals always takes time, but checking a standardised vaccination notification, on paper, in a passport or on a smartphone, wouldn't add much more. Current delays are because staff numbers have been cut back during the pandemic and not increased when flights opened up again.

Covid testing can also be done during normal waiting time. The problem in airports is having the dedicated space to do it.

Paper based systems like passports are reliable. They work without batteries, don't require you to own up to date kit, and there is no software to crash.

There is no reason why an official barcode or even an adhesive chip cannot be inserted into your passport to deal with this.

A reliance on smartphones - the thing most people drop, lose or have stolen, is a bad idea.

Are Apple and Google lobbying for this on the sly?

1 ( +1 / -0 )

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