travel

JAL named most punctual major global airline in 2009

18 Comments

Japan Airlines (JAL) has been named the winner of the 2009 "FlightStats On-Time Performance Service (OPS) Award," conferred by Conducive Technology Corporation - a data provider of reliable flight information to the transportation industry.

Based on statistics tabulated by Conducive's FlightStats, 90.95% of 216,478 JAL-operated scheduled flights in the calendar year 2009 arrived at their destinations on time. JAL emerged as the most punctual airline among 46 major global carriers evaluated for this award while regionally, JAL Express ranked first in the category of most on-time carrier in Asia, ahead of 21 other contending carriers.

The JAL Group established an On-Time Performance Project which sought to involve all group employees by soliciting ideas to improve on-time performance while maintaining strict safety standards.

© Japan Today

©2021 GPlusMedia Inc.

18 Comments
Login to comment

Mainly short haul local flights, not so hard to do.

And they managed to go bankrupt doing it.

0 ( +0 / -0 )

Maybe their last award.

0 ( +0 / -0 )

Is that a consolation prize?

0 ( +0 / -0 )

lol, you guys are harsh :D

0 ( +0 / -0 )

...and punctuality cost them dearly (!)

0 ( +0 / -0 )

http://opsawards.flightstats.com/

0 ( +0 / -0 )

Much better than United!

0 ( +0 / -0 )

thats almost 600 flights a day...

0 ( +0 / -0 )

I love Japanese punctuality.

0 ( +0 / -0 )

Yes, the Japanese can teach the world about punctuality, politeness, and cleanliness.

0 ( +0 / -0 )

JAL's excellent punctuality record is a reflection of Japanese society at large. The commitment to keep promises--such as a timetable--at any cost, even if that cost is considerable, might be derided by some as impractical, stupid or even fanatical, but the payoff in terms of trust and goodwill may also be considerable. All things considered, the short-term economic loss occasioned by such a commitment may well translate into long-term returns. I hope JAL manages to stay alive long enough that it may learn from its mistakes and reap the benefits of what it's been doing right.

0 ( +0 / -0 )

Delrennich it's their obsession and it'll freak normal people out.

As a costumer, don't we appreciate excellent service such as punctuality? I don't mind the cost :)

0 ( +0 / -0 )

Very nice JAL. They've had quite a run of bad luck. Nice to see them make the ANA marketing guys work for a change.

Taka

0 ( +0 / -0 )

Amazing that being the most punctual still didn't help them avoid bankruptcy.

0 ( +0 / -0 )

Is this what you call 'The good always die young'?

0 ( +0 / -0 )

JAL service was great. Sloppy scheduling, uncertainty, missed connections, lost baggage. Those are all costs passed on to the customer. JAL valued my time and allowed me to relax when travelling. I hope they can keep it up.

US airlines. I can't think of a good thing to say about them. Every last one of them has jerked me one way or another.

0 ( +0 / -0 )

In five years and almost 100 cross-Pacific flights with JAL, I have experienced only two minor delays (of about 20 minutes each) flying out of Narita, and only three delays (two minor, one major but caused by an unseasonal snowstorm at Narita) flying back to Tokyo out of Honolulu. Their punctuality is one thing that makes flying with JAL internationally a stress-free experience.

0 ( +0 / -0 )

As a costumer, don't we appreciate excellent service such as punctuality? I don't mind the cost :)

Seriously. I always fly JAL because they're good. I'm amazed when people buy bargain tickets and then complain about the service. You get what you pay for.

US carriers always brag "We've arrived ahead of schedule!" ... then you have to wait on the tarmac because your gate isn't ready yet.

0 ( +0 / -0 )

Login to leave a comment

Facebook users

Use your Facebook account to login or register with JapanToday. By doing so, you will also receive an email inviting you to receive our news alerts.

Facebook Connect

Login with your JapanToday account

User registration

Articles, Offers & Useful Resources

A mix of what's trending on our other sites