travel

U.S. plans to make airlines refund fees if bags are delayed

6 Comments
By DAVID KOENIG

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6 Comments
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Be certain the compensation isn't in airline points. We want cash, within 2 weeks.

But to be fair, in all my travels over the decades my bag was lost only once and the airline drove 2.5 hours into BC to deliver it early the following day. It was a slight inconvenience, but not the end of the world on that trip.

Had relatively new bag be destroyed on the return trip from a 25K mile trip. No compensation for that $200 loss. During that same trip, the entertainment wasn't working for the entire first leg - about 8 hrs of flying. Think I got 15K miles for that.

We have all seen some terrible passengers on our flights too. Generally, I've been impressed over those the flight team handled each situation, showing professionalism and control. A rowdy Chinese passenger on a South American flight tried to sit in an exit row and refused to leave when asked. He was moved by force and arrested on landing. My bags arrived, unmolested. I'd been warned about crime teams in South American baggage workers stealing valuables from luggage. Never had any issues with stolen stuff - unless we can count the TSA stealing clippers and tiny knives.

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Last year, more than 100,000 consumers complained to the government about airline service. Refunds were the biggest gripe, although most claimed airlines refused to give refunds to consumers who canceled trips because of the pandemic. The Transportation Department is seeking a $25.5 million fine against Air Canada, but has not taken action against other carriers over refunds for canceled flights.

Thats a strange one. I wonder why?

gary

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I stopped checking bags years ago. One carry-on, one personal bag (mostly camera gear) and that's it. Got tired of the checked bag getting damaged, delayed, or items stolen from it.

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Delta - Don't Expect Luggage To Arrive.

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I stopped checking bags years ago. One carry-on, one personal bag (mostly camera gear) and that's it. Got tired of the checked bag getting damaged, delayed, or items stolen from it.

That is doable for domestic flight but it you are going on a vacation abroad with a child you will need some checked baggage, at least the way my wife packs, lol.

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BA allow a cabin bag and a checked suitcase for no additional cost. I've had one case take a (repairable) knock in transit but thankfully none lost. Passengers shouldn't have to pay extra for basics. They will be putting coin slots on the toilet doors next.

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