World's 1st AI chatbot for car rental drivers debuts at Narita International Airport


Bespoke Inc has announced a collaboration with Times Mobility Networks Co Ltd, a subsidiary of Park24 Co Ltd, to offer the AI chatbot concierge Bebot to their customers at Narita International Airport. With this, Times has become the first car rental agency in the world to offer such a service.

Once customers register at respective Times counters, Bebot is immediately available for use. From each customer's preferred messaging platform, Bebot recommends the best local restaurants and attractions. Times can also learn customers’ preferences from chat history.

Bebot is an AI-powered chatbot, mirroring the capabilities of a personal concierge and available in English and Chinese. Through Bebot, travelers have access to exclusive recommendations in local areas and easy to follow road directions. Bebot can also make restaurant reservations and display reviews. Bebot’s adaptability allows travelers to flexibly plan their travels, without worrying about obstacles such as language barriers. Moreover, all communication with Bebot is done through the traveler’s preferred messaging platform, so there is no need to download additional apps or switch between multiple browser windows. All travel plans can be accessed in one place.

Bebot was initially launched in Japan in April, and currently services international hotel chains such as Holiday Inn. Bebot is easily customizable, allowing for personalized travel experiences for travelers and for fulfilling unique business needs for each client. For example, in order to streamline customer service inquiries, Bebot can automate answers to frequently asked questions. These questions can be customized to suit the needs of each business through an intuitive administrative interface, with customization varying per contract. Bebot not only saves valuable employee time, but provides a seamless experience for travelers wherever they are.

Bebot will be offered via Times Mobility Network Service’s Times Car RENTAL. After the inaugural launch at Narita Airport, Bebot will soon be available at Times Car RENTAL counters nationwide.


©2023 GPlusMedia Inc.

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