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How have you found the service at convenience stores staffed by non-Japanese?

22 Comments

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Lackluster and needing correcting. Nowhere near the care and manners of Japanese staff.

-12 ( +3 / -15 )

Gorramcowboy:

If you mean they don't shout out irasshaimase loud enough, then that's more than fine with me.

7 ( +8 / -1 )

Nah, not that at all @Pukey2. The way they bag, hand back your change and overall lack of any verbal communication or poorly pronounced Japanese communication is what I'm referring to.

-7 ( +3 / -10 )

The way they bag, hand back your change and overall lack of any verbal communication or poorly pronounced Japanese communication is what I'm referring to.

Yeah, it's shocking how those just-off-the-boat Bangladeshi girls can't give you Mitsukoshi-level service when they hand over your 100 yen donut and coffee.

4 ( +11 / -7 )

Generally okay. Some quite good. Others of the “take-this-job-and-shove-it” level. The true seriousness of the labor shortage might be reflected by this last group.

6 ( +6 / -0 )

They take my money, give me change, are quick and efficient, and if I am not sure how to do something they find out and explain. If they are unsure how to do something they check with their colleagues and sort it out. That is to say, they do their jobs. There is nothing else required.

i was once in a bar where an angry white man yelled at the young Japanese staffer fro not looking at him when returning his change (she was making sure it reached his hand without dropping).

What a massive tool, I thought. And to anyone who complains that they aren't getting their backsides kissed by someone getting paid very little: Don't be that massive tool.

5 ( +7 / -2 )

@Maria

i was once in a bar where an angry white man yelled at the young Japanese staffer fro not looking at him when returning his change (she was making sure it reached his hand without dropping).

How important is “white” to your anecdote?

“Whiiite meeen! Them’s the wust kind!”

Why not just say “foreign”?

-2 ( +6 / -8 )

@Anonymous:

Because it is relevant in that 'white' suggests he carried with him a level of entitlement, whereas simply writing 'foreign' doesn't convey that level of douchebaggery. I can be more specific and say he was a white British man.

2 ( +8 / -6 )

I often see foreigners working at convenient stores, supermarkets, restaurants and parking lots. I think it is cool and even chat with them from time to time. I do not care what nationality or skin color is working as long as I can buy my item and get a thank you on my way out as I say to the staff after receiving my change.

I have lived in Japan awhile now so I got used to people yelling thank you on my way out of the store. Lately though, particularly among young Japanese male staff, I get my change back and not a single word after that as I leave the shop. It totally catches me off guard and I decide to take my business elsewhere.

2 ( +4 / -2 )

@Maria

Because it is relevant in that 'white' suggests he carried with him a level of entitlement, 

Ah, now I see where you’re coming from. “Entitlement”. This attitude is not restricted to people of one race I hope you are aware.

But you say you could have added “British”. In that case I would have agreed with you 100 %. Naaaw... just joking. Kind of.

0 ( +4 / -4 )

@DaDude

I have lived in Japan awhile now so I got used to people yelling thank you on my way out of the store. Lately though, particularly among young Japanese male staff, I get my change back and not a single word after that as I leave the shop. It totally catches me off guard and I decide to take my business elsewhere.

I call it the Americanization of Japan, but I’m prejudiced.

-3 ( +1 / -4 )

Japanese service at convenience stores has slipped considerably in recent years, and I often find Chinese, Philippine or especially Vietnamese staff to be friendlier and provide better service that their Japanese co-workers.

5 ( +5 / -0 )

The the whole, better than Japanese staff who often don't say anything and just gesture toward the price on the screen because they assume I can't understand Japanese

2 ( +2 / -0 )

In my view, each convenience store needs to employ some staffs from foreign country. Recently, I have watched foreign customers bothering on how to communiate with the Japanese staff members. In terms of the service level, they just need more training.

2 ( +3 / -1 )

gorramcowboy:

The way they bag, hand back your change and overall lack of any verbal communication or poorly pronounced Japanese communication is what I'm referring to.

I've seen worse from Japanese staff members. Implying that only the non-Japanese are not well-trained or rude? You need to change glasses. If I were working at the supermarket, even poor old me would know you hand back the credit card to the customer with both hands, and not just flip it back to the customer with one hand while looking somewhere else, as some of the younger Japanese staff do.

5 ( +5 / -0 )

Don't know about konbini, but ate at a restaurant served by both a Japanese and a Vietnamese girl, the Vietnamese girl had a genuine smile and so-so Japanese, while the Japanese girl is in her usual precanned-polite speech with a can't be bothered face.

2 ( +2 / -0 )

Fine, usually no difference to Japanese staff. Why does it matter where staff are from, as long as they can do the job. I usually find non-Japanese waiting staff more friendly.

5 ( +5 / -0 )

dont encounter many but when I do, no issues at all

1 ( +1 / -0 )

Maybe people have too high levels of expectation. As long as the store is open, they have what you want/need, and you don't have to wait in a line of 10-15 people as you can see in grocery stores often times, who cares the rest? You pay and get your change. The rest is def not worth losing sleep over.

6 ( +6 / -0 )

How have you found the service at convenience stores staffed by non-Japanese?

Fine.

1 ( +1 / -0 )

I tend to find I get eye contact more from the foreign staff, the Japanese really just seem to be on autopilot. Basically I don't find the service any better or worse overall because some are more on the ball than others and that's just the same as the local staff but it's just a convenience store, I don't really care.

4 ( +4 / -0 )

Hmmmmm.....   What kind of "service" do you expect in a conbini?  Personally I don't notice much difference based on where the staff are from.

1 ( +1 / -0 )

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