Hankyu Hanshin Holdings Inc said Friday that so far, 3,480 people had contacted them to apply for refunds after the company announced earlier this week that it lied to thousands of customers about ingredients used in its restaurants.
On Tuesday, Hankyu Hanshin executives said that customers who can prove when they ate at one of the restaurants under investigation will be entitled to a refund. Fuji TV quoted a company spokesman as saying the refunds were likely to cost the company about 10 million yen.
Eight hotels and four restaurants operated by Hankyu Hanshin in Kyoto and Osaka misrepresented ingredients in dishes that were eaten by an estimated 79,000 customers. In all, 47 menus contained bogus information.
Meanwhile, the 5-star Ritz-Carlton hotel in Osaka said Friday that it has used packaged orange and grapefruit juice, which it labeled as freshly squeezed juiced in its restaurant and for room service. Some of the hotel's own baked bread was in fact baked by an outside company, the hotel said.'
The hotel is managed by Hanshin Hotel Systems, a subsidiary of Hankyu Hanshin Holdings Inc.© Japan Today