A 7-Eleven convenience store in Tokyo's Koto Ward has officially issued an apology after it was discovered that an employee had sold a half-eaten Christmas cake to a customer on Christmas Eve.
The incident occurred on Dec 24 last year at the 7-Eleven store in DiverCity Tokyo Plaza, when an employee bought a chestnut Christmas cake from the store during break time. He ate about half of it, then put the rest back in its original cake box and placed the box in a storage refrigerator along with other cakes for sale, Fuji TV reported.
Another employee mistakenly thought the cake was new and put it on the shelves along with other cakes.
The store said the cake was purchased by a man who angrily called the store and its parent company, Seven &i Holdings Co Ltd, the same day to complain.
The company said the store manager and the employee, who sold the cake to the man, visited him to offer a replacement cake and a refund but he refused and demanded a proper explanation. The company said it would investigate the matter further on Monday Dec 26.
Representatives from Seven & i Holdings apologized officially after the incident was revealed to the media, saying: “We have been very remiss, but we are committed to providing better product control.”© Japan Today