Japan Today
The sign reads: “Thank you for riding with us even during this difficult time.” Image: @DQN9

Japanese airline thanks passengers during coronavirus slump with special message

By Shannon, SoraNews24

Skymark Airlines, which has ranked number one in on-time performance in Japan for two consecutive years, is on their way to having the best customer service in an unexpected way too. With Japanese airports looking pretty sparse in the wake of the COVID-19 coronavirus spread, Skymark Airlines is just one of many businesses and industries hurting.

That didn’t stop them from doing their best to show their appreciation to customers who boarded a flight departing from Hokkaido. Twitter user @DQN9 posted the picture above taken from within the aircraft before takeoff. The sign reads, “Thank you for riding with us even during this difficult time.”

The touching photo has garnered over 100,000 Retweets and 500,000 Likes so far, and it’s likely that it’s been seen by many more. But the fun doesn’t end there; Twitter user @KNDFTJ followed up with their own Skymark message photo.

▼ This one reads, “Hokkaido was delicious, right? Come and eat here again!”

Screen Shot 2020-03-14 at 12.15.51.png

Netizens enjoyed these displays of gratitude as much as the posters and chimed in with their own thoughts.

“I work in the same field of expertise, and I think this is excellent customer service. Keep fighting, Japan!”

“I instantly started tearing up when I saw the man waving his hand! I’m so touched by their efforts during a time when so many people are in dire straits.”

“I like how Skymark smoothly boards passengers in order of window seats, middle seats, and aisle seats. They’re not the only ones whose staff waves to you as you leave, but I always wave back.”

While we’re not sure when this COVID-19 outbreak will settle down and business will start booming again, at least we can rest assured that Japan’s excellent customer service won’t slow down, and that Skymark will surely have more customers eager to experience theirs.

Sources: Twitter/@DQN9, Twitter/@KNDFTJ via Hachima Kiko

Read more stories from SoraNews24.

-- Kyoto tourist crowds disappearing due to coronavirus outbreak, creating travel crisis/opportunity

-- Is new “One Piece” plane awesome fan service or just a cynical cash grab?

-- Japanese revolving sushi restaurant chain stops revolving during coronavirus outbreak

© SoraNews24

©2024 GPlusMedia Inc.

Login to comment

Small acts of kindness or simply showing concern always go s long way. Arigato.

11 ( +13 / -2 )

When we flew JAL to Taiwan in December and back in early January before we left, they wanted to know about health issues. Diabetes 1 was one. They were so kind as to make a special meal for my wife and when they served it, they served my regular meal at the same time so we could eat together. Food in economy was actually good. That is service.

Is SKYMARK just as good?

1 ( +5 / -4 )

So sad. I feel for them in this time of crisis. But, this has the potential to force an realignment of the entire airline industry.

2 ( +4 / -2 )

Great to see some heartfelt messages!

2 ( +4 / -2 )

Mr Ford once said ""Nothing compares to a satisfied customer"" and looks like Japan Air got the message and implemented in a classy way.

3 ( +5 / -2 )

Amazing customer service! The customer, as they say in Japan, is a God. I will definitely fly Skymark as soon as possible.

2 ( +5 / -3 )

The airlines are at the very front line of this crisis. Those desperate signs say it all. I hope they survive.

4 ( +5 / -1 )

Good for them.

1 ( +1 / -0 )

Amazing customer service! The customer, as they say in Japan, is a God. I will definitely fly Skymark as soon as possible.

They do have flights to Australia.

0 ( +0 / -0 )

So what is it? Are we supposed to be flying, or not flying? Schools are closed, but offices are open. Libraries are closed, but the Olympics are still on. We're told not to fly, but then get thanked when we do. Confusion reigns.

Great questions. Please ask the media since they are responsible for this over-hyped hysteria.

Flu deaths = 20,000+ deaths in U.S.

Wuhan virus = 50 deaths in U.S.

0 ( +0 / -0 )

This is great and never seen this before. But, I’m afraid that airliners in general will be hit very hard coming period...

0 ( +0 / -0 )

US ban flights from UK

0 ( +0 / -0 )

They do have flights to Australia

Oh cool that must be new. I couldn't find anything online about this. Where in Australia are they flying to?

0 ( +0 / -0 )

Japan is doing a brilliant job with handling the virus despite the craziness ensued with the cruise ships and the vast numbers of tourists over there. Good job Japan!

0 ( +0 / -0 )

Login to leave a comment

Facebook users

Use your Facebook account to login or register with JapanToday. By doing so, you will also receive an email inviting you to receive our news alerts.

Facebook Connect

Login with your JapanToday account

User registration

Articles, Offers & Useful Resources

A mix of what's trending on our other sites