Photo: Twitter/@sparmdrum
national

Japanese cook shaves head in apology after customer complaint

39 Comments
By Casey Baseel, SoraNews24

In Japan, one of the most earnest, old-school ways to apologize is by shaving your head. Obviously, this isn’t something people do for honest mistakes or minor screw-ups, but when you want to go all-out in saying you’re sorry, there’s no clearer way to send the message.

So when the owner of Takoba, a takoyaki (octopus dumpling) stand in Osaka, received a customer complaint about a heinous transgression, he grabbed the clippers and got clipping. In his case, though, this act of contrition was doubly appropriate, because the complaint he’d received was that the customer had found a hair in their takoyaki.

The owner tweeted: “The other day I received a complaint that a customer had found a hair in their takoyaki. I sincerely apologize for causing the customer such inexcusable discomfort. Along with these deep regrets, I have shaved my head and will not make the same mistake again.”

What’s more, since the customer didn’t notice the hair in their takeout takoyaki until they got home, Takoba’s owner even made a special point of going to her home to apologize in person.

Obviously, no one wants to find a hair in their food, especially in a country that values cleanliness as much as Japan does. All the same, many Twitter commenters couldn’t help but be impressed by how thoroughly Takoba’s owner was owning up to the mistake, with reactions such as:

“What a great example of how business owners should behave!”

“Very gallant.”

“There aren’t many people who’d be willing to go that far to apologize.”

“Definitely want to stop by Takoba next time I’m in Osaka.”

However, it might seem kind of strange that someone so deeply responsible and committed to customer concerns would let a hair get into the food in the first place. It turns out there’s an explanation. After arriving at the customer’s house, Takoba’s owner says he asked the woman to show him the takoyaki she’d found the hair in. However, when she did, they were able to determine that she hadn’t actually bought the takoyaki from Takoba at all, the owner reports, but from another stand entirely.

Magnanimously, Takoba’s owner doesn’t have any hard feelings. It’s got to be hot working the takoyaki grill, and with Japan’s sweltering steamy summer just around the corner, it’s at least a convenient time for a short, cool haircut.

RelatedTakoba Twitter

Source: Twitter/@sparmdrum via Jin

Read more stories from SoraNews24.

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-- We visit a Japanese cafe famous for John Lennon and epic pancakes

-- Takoyaki store in Tsukiji serves up dried bonito flakes even bigger than the octopus balls

© SoraNews24

©2021 GPlusMedia Inc.

39 Comments
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Really?! I didn’t know shaving your head was the equivalent to a deep bow. Japanese culture is both amazing and exceptional.

-10 ( +10 / -20 )

Good job he didn’t go any further!

11 ( +11 / -0 )

No need to shave the head, just apologize and move on. If everyone listens to a customer complaint business owner will be lining up at the barbers shops daily.

9 ( +12 / -3 )

At least no one will notice the tiny little hairs inside their takoyaki...

-1 ( +4 / -5 )

That Minegishi girl shaved her head a few years ago because of the no dating rule. Yeah, really old school. You really can’t say anything about it, it’s part of Japanese culture.

1 ( +4 / -3 )

Trying to draw attention to his restaurant. Also he’s a chef not a cook.

6 ( +10 / -4 )

That is very honorable. Respect.

-3 ( +6 / -9 )

Did he not wear a hat or bandana while cooking?

4 ( +4 / -0 )

Unfortunately, the hair in the Takayuki was a pube.

-1 ( +6 / -7 )

Shaving your head to say you are sorry? There is no clearer way to do this in Japan? Just say you are sorry and bow for 30 to 60 seconds.

0 ( +7 / -7 )

It was a very honorable gesture.

-5 ( +3 / -8 )

Is the woman going to shave her head and visit Takoba to apologize, after falsely accusing him?

7 ( +9 / -2 )

How did he know where she lived?

9 ( +9 / -0 )

Good excuse to get a haircut. It's getting hot.

1 ( +4 / -3 )

It is summer! He probably would have done it anyway. Not much of an effort if you ask me!

1 ( +4 / -3 )

Did he put the earring in as an apology too?

1 ( +3 / -2 )

“Definitely want to stop by Takoba next time I’m in Osaka.”

I'm sure you are all desperate to know that if I happen to walk past Takoba next time I'm in Osaka, it might be years, and just happen to fancy some takoyaki, or my kids do, we may buy some. Assuming that I don't think it's overpriced, which is a deal breaker for me. My son likes it with shoyu, not the sweet sauce, so that could be a deal breaker for him.

There you go. More vital information from another random person on social media.

-1 ( +1 / -2 )

in a country that values cleanliness as much as Japan does.

Yawn. Nippon is just so sugoi!

12 ( +13 / -1 )

How much professionalism, humility and honor !!..

I think perhaps, many bratty westerners couldn't understand this..

ONLY IN JAPAN !!!..

I Love this country !!.. I Love Japanese people !!..

-12 ( +2 / -14 )

A big deal over nothing. National news. Tweets. More false humility.

4 ( +5 / -1 )

BungleToday  08:18 am JST

Unfortunately, the hair in the Takayuki was a pube.

Isn't this Offensive / Vulgar to you Mr Moderator? It certainly would have been had I posted it.

-1 ( +4 / -5 )

Since the customer complained even though she bought the takoyaki at a completely different stand, did she shave her head in apology for wrongfully accusing him?

5 ( +5 / -0 )

How much professionalism, humility and honor !!..

I think perhaps, many bratty westerners couldn't understand this..

ONLY IN JAPAN !!!..

I Love this country !!.. I Love Japanese people !!..

Guess all the ruling Japanese politicians from Suga down must be wearing wigs everyday then?

8 ( +8 / -0 )

Hair regrowth is natural. So I'm not buying his old antics. Go buy some hairnets instead.

3 ( +4 / -1 )

What if it was a hair from below the Equator? He should shave his little takoyakis too.

6 ( +7 / -1 )

gintonicToday 10:27 am JST

Since the customer complained even though she bought the takoyaki at a completely different stand, did she shave her head in apology for wrongfully accusing him?

26 comments so far and yours is the only one that acknowledges the fact that the hairy takoyaki wasn't actually cooked by this guy. Well done, you, for actually reading to the end of the article.

"Takoba’s owner says he asked the woman to show him the takoyaki she’d found the hair in. However, when she did, they were able to determine that she hadn’t actually bought the takoyaki from Takoba at all, the owner reports, but from another stand entirely."

1 ( +2 / -1 )

20 years ago my Mother shaved her head.

My Mother shaved her head because she thought she has lost the love of my Father.

Shaving ones head will never forgo the need to open ones mouth and communicating.

1 ( +1 / -0 )

And the punchline:

Lucky I didn't tell them about the dirty knife

3 ( +3 / -0 )

A hairnet would've sufficed!

2 ( +2 / -0 )

What a loser, a regular apology and a free order of takoyaki would've been sufficient, no need to humiliate yourself.

2 ( +2 / -0 )

I shave my head every week, so I guess I am deeply sorry for something I don't know what.

4 ( +4 / -0 )

Welcome to the medieval/feudal era,the dark ages aren't finish in some area of the world yet.

3 ( +3 / -0 )

I wonder what part of his body he will shave next when the next customer complains...

3 ( +3 / -0 )

Trying to draw attention to his restaurant. Also he’s a chef not a cook.

First time I ever heard of a street stand takoyaki place being called a restaurant, and the cook a chef!

4 ( +4 / -0 )

How typical, “In a Country like Japan”; Guilty until proven Innocent

2 ( +3 / -1 )

"I have shaved my head and will not make the same mistake again." So are we to take this to mean that he regrets having shaved his head?

2 ( +2 / -0 )

"First time I ever heard of a street stand takoyaki place being called a restaurant, and the cook a chef!"

Seriously. He's gonna have to give back that Michellin star, too, if he isn't more careful.

3 ( +3 / -0 )

Pathetic. Nothing less than hara kiri is enough for such a heinous crime.

0 ( +0 / -0 )

Beats committing sepuku. But only a half mesure if he doesnt become a monk. Just saying.

0 ( +0 / -0 )

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