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Kanebo admits shipping cosmetics after recall decision

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© 2013 AFP

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Colour me surprised... a Japanese company mislabelling or continuing to sell its product after recall. But hey, it was to 'avoid confusion', right?

So what's going to be done about this? NOTHING.

3 ( +7 / -4 )

Profit over safety, capitalism is a beautiful thing!! (Sarcasm!!)

6 ( +6 / -0 )

Japanese are easily confused it would seem, that's regrettable.

4 ( +7 / -3 )

Yup, the old "to avoid confusion" excuse from Japanese companies where all is forgiven. It's the equivalent of the "I was drunk" excuse for groping salarymen

5 ( +9 / -4 )

“could have increased the number of customers affected”, “Otherwise we could cause confusion among customers… Concerns among customers could get worse if we were not properly prepared to answer their questions.” Don't those bastards know which is worse?

5 ( +6 / -1 )

What they really wanted was to save profits. Having the call centers set up so that people could call in and ask if a specific product they were using was faulty would save the company from losing customers using 'safe' products since people might be confused about which Kanebo face products were harmful. But it's still unethical to wait so long to notify people that what they are slathering on their face tonight might causing pain and disfiguration while you sit and wait and figure out how to do damage control first.

3 ( +4 / -1 )

Good thing these products were made by a trusted and reliable Japanese company. I'm pretty sure this will never happen again. Minor slip-up. Now, if they had been made in...I won't even go there.

0 ( +2 / -2 )

Isn't that a criminal act? Should the be charged for deliberately putting consumers in danger? But, then again, it is a Japanese corporation and we are all learning that they are above the law.

6 ( +8 / -2 )

Ah, Japan Inc. at it again. Next we'll hear that the Yaks were pulling the strings...

3 ( +5 / -2 )

saying it wanted to avoid causing “confusion.” Right. Confusion amongst who?? Obviously they feel customers are total fools! Not surprising, from a country that boasts the best service in the world, as long as it is within the bounds of the 'companies' primitive mentality & limited understanding for people's welfare, they felt interrupting the line of service would be 'inefficient'. How else would people's skin be whitened? After all, if the rest of the world has brown skin, it is of greater value to become 'white' to stand out. That way 'the World' can see how 'Different' we are here.

-1 ( +2 / -3 )

Now the good customers who had blotches without using the product will sue Kanebo. Hahahaha

0 ( +1 / -1 )

to avoid causing "confusion."

Where have I heard this before? Oh yeah, Japan's baseball commissioner said it after switching the baseballs secretly and denying it for months despite his signature being on each ball.

4 ( +5 / -1 )

So will some exec take a fall for this ? Just so , you know, public doesn`t get "confused" and think management at J-inc. companies is not accountable to anyone....? Oh, sorry , for a second I forgot.. we are talking about Japan.

0 ( +1 / -1 )

Yet another example of why "kokusan" = "safe"....jyanai.

0 ( +1 / -1 )

"In the meantime, however, we were establishing call centers and making other preparations (for expected inquiries and complaints from customers)," he said, arguing the company did so "as urgently as possible".

"Otherwise we could cause confusion among customers... Concerns among customers could get worse if we were not properly prepared to answer their questions."

0 ( +1 / -1 )

Everyone knows what happens to the CEO in China. Fall on it.

0 ( +0 / -0 )

Isn't that a criminal act?

Maybe for a mandatory recall, but probably not for a voluntary recall.

In any case, any time you hear a business leader or government official use the word "confusion," you can be sure there's some major arrse-covering going on.

0 ( +0 / -0 )

Profit over safety, capitalism is a beautiful thing!! (Sarcasm!!)

If the cream were marketed in a socialist system, it would still be on the shelves now, at least in a capitalist society the people can choose who they do business with.

The only reason the shipments were continued was because of the usual absurd heirarchy system common in Japanese companies; no one had the balls to decide to stop the shipments, so they were allowed to continue until someone with authority could be found to make the decision. Likely it took several days to locate whoever was in charge of distributing the products, and this person had to get written permission in triplicate before he could do anything.

The "confusion" was the usual Japanese corporate/government bureaucracy which paralyzes the typical Japanese whenever something unexpected happens.

4 ( +4 / -0 )

Prime example of profits before people!

1 ( +1 / -0 )

Oh, look at how they compose stories.

This is what was said by the company spokesperson.

"In the meantime, however, we were establishing call centers and making other preparations (for expected inquiries and complaints from customers)," he said, arguing the company did so "as urgently as possible".

"Otherwise we could cause confusion among customers... Concerns among customers could get worse if we were not properly prepared to answer their questions."

The company was setting up call centers "to avoid confusion".

AFP is putting another fact to compose a lead sentence that says,

Japanese cosmetics company Kanebo on Tuesday admitted it had continued shipp_ng products blamed for skin blotches for a week after deciding to recall them, saying it wanted to avoid causing "confusion."

Voila. It sounds as if the company kept selling questionable products "to avoid confusion". Look how many people got confused.

-1 ( +0 / -1 )

Those blotches take like a month to heal. Great work. Haha

-1 ( +0 / -1 )

CH3CHO:

The company was setting up call centers "to avoid confusion".

Voila. It sounds as if the company kept selling questionable products "to avoid confusion". Look how many people got confused.

The quotes from Kanebo I have read in Japanese said that if they stopped shipments abruptly then "information" could get out and this would cause confusion. So yes they did continue shipments to "avoid confusion". The call center is just an excuse thrown in for good measure. They could have set up call centers while stopping shipments at the same time.

FYI, "ship-ping" without the hyphen is apparently considered vulgar language here. I couldn't for the life of me figure out why my posts weren't being accepted.

-1 ( +0 / -1 )

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