national

New resident's cards run into technical glitch on first day

61 Comments

Reports from the Tokyo Regional Immigration branch at Narita International Airport indicate that the system of issuing new resident cards to arriving foreigners, which began Monday morning, have already developed a technical glitch, causing authorities to consider a temporary halt to issue of the cards.

The system had been functioning normally from 8:30 a.m., when cards were issued to the first 14 foreigners who had been waiting, but subsequently began experiencing problems exchanging data with the server, Japanese media reported.

As of 1:30 p.m., efforts to restore operations were still ongoing, and immigration authorities were reportedly considering temporary countermeasures, such as offering to mail the new cards to their intended recipients.

An update by NHK issued at 3:25 p.m. noted that technical difficulties were being experienced at all 14 immigration facilities in the Kanto Koshinetsu region, with issue of the cards, when possible at all, requiring over two hours per person.

The cause of the trouble was not immediately clear.

For further information on the new system, view a webinar.

© Japan Today

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61 Comments
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Maybe they'd reached their limit of the acceptable number of foreigners to enter the country in one day?

45 ( +45 / -0 )

Ouch, even if it's not a big problem this still doesn't look good. There's no excuse not to have the system ready...they've been talking about this for months.

15 ( +14 / -0 )

So those poor sods who were lined up after #14 got though this morning, were still there after lunchtime? Oh dearie me...

6 ( +6 / -0 )

So those poor sods who were lined up after #14 got though this morning, were still there after lunchtime?

No, just the ones who weren't deported for failing to obtain the cards.

5 ( +5 / -0 )

Wow, sounds like a case of the "Mondays" for everyone. Not the best welcome -- or welcome back to Japan...

2 ( +2 / -0 )

Who was the project manager for this? What company outsourced to another company who outsourced X 7, back to the 1 guy that actually did the work about 6 weeks ago.

We trust the government to keep our data safe? This is unacceptable when it comes to such important data.

9 ( +10 / -1 )

Brilliant work. Brilliant.

5 ( +5 / -0 )

LOL!

5 ( +5 / -0 )

I hope they checked their computers for the DNS problem that shuts down the Internet: http://www.japantoday.com/category/technology/view/internet-shutdown-looms-for-some-as-u-s-fix-expires

1 ( +3 / -2 )

How many years to process the first 1,000? Glad I won't need one until 2015.

1 ( +7 / -6 )

Farmboy, I was thinking the same thing... I wonder if the data held by Immigration has already long been hacked by that Estonian group.

1 ( +1 / -0 )

Looks like that internet virus has hit their systems.

0 ( +2 / -2 )

As I understand it the issue of resident's card at the airport is only for those who have a visa, other than visitor or temporary, stamped in their passport so it won't affect that many people. Still, no excuse, obviously not tested properly.

Reminds me of when the fingerprinting for all visitors came into effect, a guy I know who only has one arm arrived for a visit, they didn't have a plan for that.

9 ( +9 / -0 )

"such as offering to mail the new cards to their intended recipients" Shouldn't it be "victims"

4 ( +4 / -0 )

zichi maybe should get in line now.

3 ( +3 / -0 )

immigration authorities were reportedly considering temporary countermeasures, such as offering to mail the new cards to their intended recipients.

Jesus, what a novel concept.

3 ( +4 / -1 )

That was to be expected from a country where the software is way outdated and updates are long overdue.

5 ( +5 / -0 )

The hamster in the wheel stopped running.

7 ( +7 / -0 )

There seems to be a lot of confusion over this. I was in the Yokohama drivers license office today and noticed a sign saying that from now on those wishing to exchange a foreign license for a Japanese one must have both the new resident card and a gakokujin torokusho.

2 ( +2 / -0 )

The Ministry of Justice seems to always get left behind the door when Uncle Hinomaru passes out the money. When it comes to dealing with foreigners they seem determined to do everything on the cheap, starting with the rundown waterfront location (downwind from a huge waste incinerator) on the Tokyo waterfront. I wonder how all that income from the revenue stamps at Shinagawa was spent.

2 ( +2 / -0 )

Welcome to Japan and its extremely inefficient systems and bumbling people hahaha.

It doesnt get better either lol.

6 ( +7 / -1 )

Typical government incompetence...

4 ( +5 / -1 )

I'd laugh... But this affects me too. -_-*

8 ( +8 / -0 )

Ted Barrera

Typical government incompetence...

The government probably outsourced it to a private firm. That firm underbid others by cutting corners. So we should say typical neo-liberal result.

0 ( +6 / -6 )

How much money has been wasted by this and will the person at fault be fired? Oh silly me, of course not!

8 ( +9 / -1 )

Saw the "action" at the Shinagawa Immigration Office on TV this afternoon. That long line didn't look rosy at all. Hope all of us aliens get better treatment than this down the road ...

2 ( +2 / -0 )

The real demonstration of quality will be in how quickly the problem can be fixed. Ive not come accross a single IT project that had a perfect launch.

2 ( +4 / -2 )

Really great job there people. Maybe they should have thoroughly tested the system prior to implementation then maybe these issues wouldnt have arisen and made them look like the useless gooses they now look like. So glad l dont have to bother wasting my time getting one of these new cards. Got better things to do than sit in a stifling hot immigration office for hours waiting to get one.

5 ( +6 / -1 )

The real demonstration of quality will be in how quickly the problem can be fixed. Ive not come accross a single IT project that had a perfect launch.

You must work for alot of crap companies, if you have skilled talented people with testing there should be no problems.

I have the same issue where I am, people with half knowledge of a subject / project trying to run it and direct it, too scared to ask anyone any questions for fear it will show their real skill level.

4 ( +4 / -0 )

I want to get one of these in the next 2 months before my travel schedule spikes...hope they have it all fixed by then!

0 ( +0 / -0 )

I was in the Yokohama drivers license office today and noticed a sign saying that from now on those wishing to exchange a foreign license for a Japanese one must have both the new resident card and a gakokujin torokusho.

ahhhhh crap... seems to me that the government promoted this to the foreigners living in Japan but forgot to tell the official people how things work... unless they mean the gaikokujin registration paper, like the inkan shomesho, that means whenever I need to do anything I now need to goto the ward office and pay 300yen to prove I am a foreigner... if that is the case I want the alien card back because it is not convenient to get those stupid pieces of paper from the ward office... I'm hoping those paper certificates have also been removed along with the card and the Yokohama license office just has it wrong.

1 ( +1 / -0 )

Welcome to Japanese bureaucracy and officialdom, new Gaijin. 2 hours wait? You ain't seen nuthin' yet my friends! Seriously - you would have though they'd have tested the system out before today...

6 ( +6 / -0 )

I have 2 more years on my Gaijin Card so at least I don't have to worry about these new Gaijin Card Mk.2 for a while!

2 ( +2 / -0 )

You would think when the Japanese spend so much money on forming panels to debate potential issues and then suddenly decide on laws when it affects immigration (if it's domestic they take a few years more) would actually test out the technology a little before putting the laws into effect.

4 ( +4 / -0 )

Could it possibly have been those mischievous hackers at work?

-2 ( +0 / -2 )

Moderators, I think it would be great to have a COTD comment of the day function on this site. I would like to nominate Maria`s comment at 3:54pm.

Cheers Maria, you are on fire today.

2 ( +3 / -1 )

8:30 Narita starts processing, gets to the 15th person at about 9:00 when all the other immigration offices in Japan come on line then...................CRASH ! !

2 ( +2 / -0 )

See, it's just too hard to have all these foreigners here.

2 ( +2 / -0 )

The cause of the trouble was not immediately clear.

Didn't you know we were expecting a major virus infection globally today? FBI has been working on this for days to tracking the original virus source.. My server has been on top of it too.

-1 ( +0 / -1 )

PeaceWarrior, I'd say a Catch Of The Day is unnecessary. Just look at the highest number of "Good" and you have the answer.

0 ( +1 / -1 )

Perhaps project manger of this got the same confusing info that we have been given by comic book info pamphlets

0 ( +0 / -0 )

yeah, hopefully Anonn hacked the server and changed the status of all foreign aliens to "permanent resisdent" hmmm then again dont know if thats going to be a help or hindrance!?

1 ( +1 / -0 )

umm I sincerely hope they are not using a global DNS and are on a dedicated intranet and VPN. While I trust some cloud applications I do not trust the providers in between. It would be crazy to have any of the terminals connected to the internet. Thus we can conclude that either the server crashed, lots of bugs, data corruption, loss of connection, hardware problem, blah blah and basically they did a crap job of testing. Same quality you find at the Japanese banks and securities.. I bet gambling facilities have a much much better track record.

1 ( +1 / -0 )

I don't think this stood a chance, considering I've come across glitches with the automatic gates for those who have pre-registered their prints. And that's if I can find them. How on earth can they get this working if they can't even get automatic gates and passport scanners working properly. Very unprofessional.

Maria:

Maybe they'd reached their limit of the acceptable number of foreigners to enter the country in one day?

You naughty girl!

-1 ( +1 / -2 )

This is so un-American. The US Attorney General is opposed to ID cards for anyone, legal or illegal residents who wants to vote. Ironically, a government photo ID is required to enter the building that has HIS office. Japan has taken the lead in controlling its immigration and registration of foreigners. Congratulations on a very wise decision.

-11 ( +1 / -12 )

gogogo, "You must work for alot of crap companies,"

Ive worked for a few. But the last two or three were global companies with clout who, in some cases spent millions of dollars on bespoke management systems. The common denominator was the quality of IT professionals. Like many they think they know it all. They follow their development process, do a bit of testing and then roll out the system. Not once have I seen an IT implementation go without a major glitch. And Im quite old now so seen a good few.

0 ( +0 / -0 )

noriyasan: " Japan has taken the lead in controlling its immigration and registration of foreigners."

Not taken, but followed, as is the norm for this nation that needs to be told what to do. No surprise they mucked it up at the beginning, though. They always do. Same happened, and STILL happens, with the fingerprinting system at airports. They introduce something they thing will help before they can understand how to use it.

-1 ( +1 / -2 )

JohhnyGlitterballJul. 10, 2012 - 12:29AM JST

noriyosan73; Stuff what America does. this is important for us foreigenrs in japan, why do we have to have comparisons to america ll the time, it's sickening.

I do not know if you have ever lived abroad, or you are already living in Japan. Believe or not, all countries do require that if you live abroad other than sightseeing and are staying more than 3 months. At least Japan is not doing what China is doing. Be thankful.

If you visit China for sightseeing, you are only permitted to stay up to 10 days. My Chinese friend who changed her citizenship to Japan has to go to Hong Kong to extend her stay to visit her families in China. So she had to go to Hongkong at least 3 times. They requested a tons of papers from her. China is very strict. If your background is clean, then it should not be even an issue.

0 ( +1 / -1 )

`global watcher

I reside in japan, just get fed up with people making comparisons with America which are usually moaning about immigrants legal or illegal.

0 ( +1 / -1 )

@johnny, ok understood. Enjoy your stay in Japan and good luck to you.. Japan is doing a lot better today than it used to be compared to 40 yrs. ago. It was a very closed country. .

1 ( +1 / -0 )

I have been living in Japan (mainland & Okinawa) for over 30 years and believe me, what they are doing with the immigration system is good IF they ever get the kinks worked out of it. Before, it always seems like a ploy to get more money, charging for the visa every 3 years, exit/re-entry stamp, etc...but now, as long as you are here legally, its gonna be a whole lot easier on us. The people that are not here legally are the one's that are gonna have problems. Immigrating to another country is great, just do it the right way. When you try to beat the system, sooner or later, the system will catch up with you and you have nobody to blame but yourself.

1 ( +2 / -1 )

Lets use the Osprey argument against them.

Well, it seems like the system isn't safe. With all the technical glitches there's a possibility that our information might be leaked.

-1 ( +0 / -1 )

Yes, this is bad news for those here illegally. A few kinks are to be expected in a new system, too bad for the early adopters though, saw a big line of gaijin at Narita immigration yesterday and they had one empty lane for residents - zipped through myself. Like many I won't need the new card for quite some time but do greatly appreciate getting rid of the re-entry permit, which seemed just a tax on legal residents when they traveled outside of Japan. I will miss putting obscure countries on the application for the multiple re-entry permit when it asked where I would visit - I would put Burkino Faso, San Marino, Suriname, etc. Always thought it was a strange question as I didn't have trips planned out years in advance and it was none of their beeswax.

1 ( +1 / -0 )

Let me guess: the system was "developped" by Accenture?

0 ( +1 / -1 )

@Ranger_Miffy2

What I'd like is something similar to the quote of the day that's on JT's home page. We could then comment on the comment itself. I don't read all the stories and I don't care all that much about the 'good' thumbs up but I'd love to hear about some of the really great comments that I might be missing.

The thumbs up/down system doesn't mean much in my opinion if you don't see how many people have actually thumbed you up/down. You could have 500 up and 501 down and you can only see -1 while your comment was one of the most 'thumbed'.

Just a thought.

1 ( +1 / -0 )

I wonder if officials and police think that all foreigners now carry this new card and showing your valid alien registration card (up to 2015) will get the answer from police "they are no longer valid".

0 ( +0 / -0 )

I wonder if officials and police think that all foreigners now carry this new card and showing your valid alien registration card (up to 2015) will get the answer from police "they are no longer valid".

Bingo. J cops not being the sharpest are almost certainly going to try this sometime

2 ( +2 / -0 )

I will miss putting obscure countries on the application for the multiple re-entry permit when it asked where I would visit - I would put Burkino Faso, San Marino, Suriname, etc.

ultradork@it's even more fun to put the symptoms of obscure diseases on your quarantine card and watch the officials' faces turn green until you grin and say, "Just kiddin'!"

0 ( +1 / -1 )

Just damn. I can't believe they've been planning this since 2009!! that's THREE YEARS!

That's also the wait time for the new card to print out (-.-+)

Seriously, just in time for my visa to need to be renewed-- Hope they get this fixed by the end of next month!!

--Also, what's up with them moving the Immigration Offices to the most inaccessable places they can find? I mean, the Yokohama office used to be next to Kanai station... Now it's ON A PIER that you have to take a train to a bus to the MIDDLE OF NOWHERE to get to! "Oh, look at me, I'm on a BOAT , tryina get my visa renewed!!" And it's not just Yokohama-- Osaka, Nagoya, and a few others all ended up moving their offices to some remote-a$$-part of town... Prolly so they can have an excuse to deport your @$$, when you claim you couldn't find the damn immigration place and ended up missing the cut-off date.

0 ( +0 / -0 )

Jason, its just good planning. If the immigration office is on a pier they can deport you straight out the window saving the taxpayer a fortune.

1 ( +1 / -0 )

Jason is shin sugita immigration office on a pier? There are many large delivery trucks true but I saw no water. Its a 10 minute bus ride away from shusugita which is only a few stops down the line from kannai station. once you get there its a piece if cake. I went on Monday the first day to get my card and it took less than an hour of waiting. And I lost my original alien registration card, I thought I would be a hassle but no problem.

ProbablyWrong: did they say they needed BOTH alien ref card And Registration card?

0 ( +0 / -0 )

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