national

Police ask public not to use 110 number for non-urgent calls

18 Comments

The National Police Agency (NPA) is asking the public not to use the emergency 110 phone number to make non-urgent calls.

The NPA said in a report released on Monday, which is designated as 110番の日 (#110 Day), that from Jan 1 to Nov 30 last year, a total of 7,846,738 calls were made to 110 nationwide. The number was nearly 190,000 more than in 2020. The NPA said that 5,950,000 calls were made from cell phones and that the average response time for a call was 8 minutes and 16 seconds.

The most number of calls were made in Tokyo (1,357, 948), followed by Kanagawa Prefecture (681,924) and Osaka Prefecture (677, 351). The lowest number of 110 calls were made in Akita Prefecture (26,872).

However, the NPA said that 1,516,082 calls, or about 19%, had nothing to do with crimes or accidents, a similar figure to 2020.

Examples given included a call to 110 to complain that someone's son wouldn’t get out of bed and could a police officer help; a vending machine didn’t work; people who were drunk asking for a ride home in a police car because there were no taxis; where the Tokyo Olympic torch relay could be seen; why one man couldn’t visit his coronavirus-stricken wife in hospital; and a person reporting that his/her computer wasn't working and what should they do.

The NPA has asked the public to phone the help hotline (#9110) for mundane requests that would otherwise deter police from responding to accidents and disasters.

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18 Comments
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Fine, start with education then after 6 months make it an offence if people are using the number for the wrong reason.

8 ( +11 / -3 )

Could a certain number of calls be attributed to mental illness?

1 ( +6 / -5 )

I lived in Japan for nearly twenty years and never knew there was an alternate number.

4 ( +8 / -4 )

almost 20% of the calls being unrelated to emergencies is too much, people need to understand the huge value of an emergency number and how to use it properly. I think this very high number of misuse would justify a bigger effort educating the people.

2 ( +6 / -4 )

I lived in Japan for nearly twenty years and never knew there was an alternate number

Maybe you've been living under a rock. It's been well documented in the media before.

-13 ( +2 / -15 )

I learn something new everyday. I’m sure at least 30-40% of the calls are from nut cases.

1 ( +3 / -2 )

"The NPA has asked the public to phone the help hotline (#9110) for mundane requests that would otherwise deter police from responding to accidents and disasters."

If one was to call #9110 because computer wouldnt work would they actually receive help, surely you call the customer support as with vending machine.

0 ( +1 / -1 )

4 pressed buttons for emergencies

5 pressed buttons for non-urgent issues.

Most will likely continue to use #110 as it is easier to remember and more convenient than #9110.

AustPaul is spot on with the solution.

-1 ( +0 / -1 )

a vending machine didn’t work

If a vending machine takes your money but does not give you the goods you paid for, is that not theft?

And yes, there is usually a helpline, but what if they do not respond or are unwilling to help? Theft is a crime.

I'm not saying that this was what happened when the person called 110, just that this is not necessarily as black and white as may at first appear.

-6 ( +0 / -6 )

Moshi-moshi, is that the mundane requests line ? I'd like to know if the ramen-noodle shops could possibly stop giving away plastic wari bashi - it's not only bad for the environment, but my noodles always slither-off the plastic and end up down my suit, the wooden variety are far more functional, even with the udons...... thanks, you'll get it sorted ? Great.

-1 ( +0 / -1 )

Could a certain number of calls be attributed to mental illness?

a person reporting that his/her computer wasn't working and what should they do.

Those computer and printer people might qualify

-2 ( +0 / -2 )

a vending machine didn’t work

If a vending machine takes your money but does not give you the goods you paid for, is that not theft?

still not a 110 prioritized emergency

1 ( +2 / -1 )

They'd have to do better than just asking once in order to teach the population not to use 110 or 119 for for a sore throat. They'd need to to commercials, etc. if they want the message to get to people in Japan.

-1 ( +1 / -2 )

a person reporting that his/her computer wasn't working and what should they do

I can see my mom doing that.

0 ( +1 / -1 )

There was once an emergency at my apartment building (outside) and I called 119 (fire/rescue/ambulance) and another neighbor called 110 (police) and it was both a police and medical (injury) emergency from attempted suicide. Lots and lots of cops came in no time then shortly after the ambulance came. It's confusing having both numbers like this and why don't they just have one like US's 911 system.

-2 ( +0 / -2 )

The NPA has asked the public to phone the help hotline (#9110)...

Is the # key part of the number?

0 ( +1 / -1 )

but surely when my neighbour's son gives his friend a ride on the back of his bike in the morning constitutes a full blues n twos response....right??!!

-2 ( +0 / -2 )

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