Tokyo gov't hotline on COVID open during Golden Week to offer consultation in 5 languages


The Tokyo Metropolitan Foundation TSUNAGARI has set up the Tokyo Multilingual Consultation Navigation Service (TMC Navi) as a contact point where foreign nationals living in Tokyo can consult about daily life issues or ask about things they would like to know more about.

TMC provides consultations on a variety of matters to foreign residents in their mother tongue, including issues regarding anxiety and impact on their daily lives due to the resurgence of coronavirus infections.

Currently, this service is only open on weekdays, and not available on Saturdays, Sundays or national holidays. However, in order to respond to concerns foreign residents may have during Golden Week, TMC Navi will be open temporarily as detailed below.

1 Temporary Opening Dates

April 29 (Thursday, national holiday), May 3 (Monday, national holiday)

*Normal operations will resume May 6 (Thursday)

 2 Operating Hours

10 a.m. – 4 p.m.

3 Tel: 03-6258-1227

4 Available Languages -- Simplified Japanese, English, Chinese, Korean, Tagalog (available on temporary opening days)


Multicultural Coexistence Section, 

Tokyo Metropolitan Foundation “TSUNAGARI”



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Tokyo gov't hotline on COVID open during Golden Week to offer consultation in 5 languages

Consultation? Vaccine is still better.

10 ( +13 / -3 )

Every foreign person should flood the hotlines with calls asking when/where they can get the Vaccine.

15 ( +17 / -2 )

I did call them last week. Utterly useless and frustrating. Just for windowdressing. I was even told that “ we do not have professional staff here”. Send from phone number to phone number to end up with nothing after nearly 3 hours. That is exactly what they want, for us to give up and shut up but really, it is too much too ask for any sane person to keep trying. They drive you mad

9 ( +10 / -1 )

When will I get the vaccine?

A. (Japanese)

From the standpoint of people's health, we will make all efforts to advance plans to implement the necessary measures to fulfill the objective of advancing this policy.

A. (Simplified Japanese)


12 ( +13 / -1 )

@robert. Sorry about your experience. Wash your hands and social distance and you will be OK.

0 ( +2 / -2 )

So cool, now you can also be informed in a foreign language that you won’t be vaccinated anytime soon. ROFL

1 ( +2 / -1 )

I don't need to talk, I just need a VACCINE like yesterday.

That is the only anxiety i have.

1 ( +2 / -1 )

Many complaints here.

Everyone is waiting.

Foreigners are also getting the vaccine like everyone.

Yes Japan is slow but don't worry due the virus mutations the change is high the vaccines will not be sufficient anymore.

0 ( +0 / -0 )

Good for them. Name another nation that puts so much emphasis on making things accessible to foreigners as Japan. I bet the people who incessantly find every little thing to nitpick about Japan, comes from a country where such things are not done (with the exception of the United States of course).

-3 ( +0 / -3 )

Two stock phrases those helping out with English speakers need to know:

Sorry, sir, unless you're near death, you should stay at home and not bother the hospitals.

No, sir, getting tested will be very difficult.

2 ( +2 / -0 )

Only available 6 hours a day, as long as it's not a holiday? Sounds like no forced overtime to me. But, that said, and regarding the comments made so far, it's a minimum wage job that's useless.

-1 ( +0 / -1 )

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