Welcome to another episode of Japan This Week, your weekly roundup of trending news stories from Japan Today for Nov. 8, 2024.
In this week's episode:
NATIONAL: Customer harassment crackdown (1:01 - 5:40)
- Japan's service industry workers are facing increasing abuse from customers. Major companies like Ito-Yokado are implementing manuals and training to handle "kasuhara" and support employee well-being.
NATIONAL: Mount Fuji light rail (5:41 - 8:13)
- Yamanashi Prefecture has proposed a light rail system to Mount Fuji's fifth station to manage tourist traffic and cut emissions. The project, which would run alongside the Fuji Subaru Line, is projected to cost over ¥148.6 billion (USD$960 million) and generate significant revenue. Local opposition, however, may shape the final decision.
CRIME: New cycling law penalties in Japan (8:14 - 12:50)
- Revised cycling laws came into effect on Nov. 1, imposing stricter penalties for distracted or impaired riding. Jail time and hefty fines now await those caught cycling while using mobile devices or riding under the influence.
CRIME: JR West's new train safety measures (12:51 - 16:10)
- In response to recent knife attacks, JR West is equipping trains with special blade-resistant umbrellas. These umbrellas are designed to help crew protect passengers and facilitate safer evacuations during emergencies.
NATIONAL: Update on missing German student (16:11 - 20:22)
- The body of 21-year-old German student Claudio Worm, who went missing in Wakayama, was found off the coast of Wakayama City. Police were unable to determine the cause of death due to damage to the body.
This week's question (answer in the comments below):
Is a crackdown on customers who abuse shop staff warranted in Japan?
Did we mention your comment in the podcast? Have questions ? Let us know below! Or email us at: podcast@japantoday.com.
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1 Comment
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PTownsend
Re customer harassment: Once not that long ago while walking by a phone repair shop I overheard a broken-English raised-voice exchange between an employee and I assume. customer about a repair taking much longer than the shop had promised. Several minutes later I watched three policemen enter the shop and remove the customer. I have long heard that in Japan criticizing a store could result in police action. In Japan the shop is king, Fortunately in most of the places where I've done business I have been treated fairly, honestly and respectfully.