Complaints overwhelm red-tape hotline hours after launch

I guess they’ll have to formalize the system for receiving complaints. Hire some civil servants to manage it, create forms for people to hand in. Make deadlines for the forms so they are received in a timely manner to avoid bottlenecks like this, Require hankos on them to be sure of the person’s identity. This will require in person delivery, so they can set up desks in city halls to receive them. They might get a lot, so they can require people to take numbers and sit and wait their turn while the current number is flashed on a screen. The cost of this system should be borne by people using it, so they’ll also have to afix a revenue stamp that they purchase at a designated seller on the form.

Surprised they didn't allow people to fax in their complaints.

Not long after, he proclaimed excitedly on his English-language account that the digital complaints box had "received more than 3,000 emails in just hours!"

Pray tell, how can anyone tell his emotional state by what he wrote on a Twitter account? Assumptions!

He more than likely didnt expect the flood, because in HIS position in the world here, I doubt there is much red tape in his way!

Take away the red tape in Japan, and you are going to see a huge jump in the unemployment rate, komuin have to justify their own existence, and you can bet there will be a huge push back against Kono if he actually tries cutting people out!

Setting up and getting responses is one thing, what happens next is all that matters.

That is so funny, we know the systems in place are stupid, they know the systems are stupid but act suprised! Shogani sure a series of meetings will decide to add another layer of complications.

Pure political theater.

Under the question: "Please send information, such as unnecessary regulations, rules that are making your job difficult and bureaucratic silos that are problematic,"

Check:All .

Tasking the dinosaur bureaucracy to reform itself. The response will always be:Create more bureaucracy.

Trash bin under the suggestion box. That's all this is. Kono grandstanding.

Kono, an enthusiastic Twitter user 

That's how far their understanding of new technology goes.

this country thrives on red tape

new slogan: "red tape holds the country together!"

”Kono later said he would resign, if only he knew the procedure.”

Thanks @Bungle, that made my morning!

Japan is the only place where I've ever been to a meeting to prepare for a meeting that was to be held in order to plan for the meeting.

And that was in the private sector.

This is weird using a magical device to comment on something I feel should be faxed.

Require people to go to city hall, wait until your number is called only to be told the issue can only be handled on a different floor, and when you finally get there, they notify you that a piece of paper only available on the first floor is required. Ad nauseum.

Q?. What would the Japanese government look like without Red Tapes?

I'll leave the answer open.

My feeling is they will go out of business and work.

As I have been saying here for decades the best & FASTEST way to clean out some of the CRAP in govt is to reduce ALL Ministries budgets by 20%, 30 or 40% for Finance & Construction as they are the worst!

THEN let each Ministry decide themselves where to cut back on, make them do some actual work for once! If they cant submit their OWN reforms in 6months an outside team is to go in & decide FOR THEM in 30days!

There DONE!..................For starters, there would still need to be fine tuning after the initial purge of BS!!!

So their approach is to stop getting work since they got enough for them with only 3000 emails.

How pathetic !

Still on manual procedures while help from algorithms is unknown in the 20th century at top level.

As I have been saying here for decades the best & FASTEST way to clean out some of the CRAP in govt is to reduce ALL Ministries budgets by 20%, 30 or 40% for Finance & Construction as they are the worst!

THEN let each Ministry decide themselves where to cut back on, make them do some actual work for once! If they cant submit their OWN reforms in 6months an outside team is to go in & decide FOR THEM in 30days!

There DONE!..................For starters, there would still need to be fine tuning after the initial purge of BS!!!

The problem with that is that the cost of a lot of the administrative procedures people complain about is not borne by the ministries themselves, but rather by the public who must comply with them. So cutting ministry budgets will just mean the ministries do less, but won’t incentivize them to create more user friendly procedures since doing so won’t result in cost savings to them.

Konno son got more than he could normally handle which is ZERO complaints. If he only knew what was to come he would have never got started.

"received more than 3,000 emails in just hours!"

Oh boy, can you imagine just how many he would get over the next one or two days once the word got around on what he was planning, it would just snow ball. any way who is going to sift through these messages and what will be done about it?

who is going to sift through these messages and what will be done about it?

I'm asking myself the same question.

I went to try and fix a problem with national pension.

The woman had to excuse herself several times to go use the computer print out the information come back then again go back make the corrections print again return look it over together, then repeat the process over and over again until it was correct.

The amount of print outs was horrifying.

Why is it I can go to Docomo and the service person can access everything on their computer infront of me make all the changes and only printout the final results but the government is still stuck in the 1980s?

Wow! No wonder Abe quickly resigned as Jp PM..

this country thrives on red tape

Is that a defining characteristic of Japan?

In my experience, Britain is at least as bad as Japan.