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Do you prefer using self-serve checkouts at retail stores or regular check-outs where you can talk with the cashier?

43 Comments
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43 Comments
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Talk with the cashier? In Japan?

-3 ( +34 / -37 )

Moon- exactly! I was like WTF?

self checkout is better as long as I know how to use them

-28 ( +12 / -40 )

Both, obviously not at the same time, a tad unhinged.

I Check out the most convenient speedy option.

Think combined age of customers in check out que.

Younger, the more efficient basket work, loading and payment checkout skills, money delivery.

The older mental competency, faculties, think mobility, how many walking sticks visible, hearing, visual impairment. extended possible conversation time.

Think you only have a hour for lunch. . .

2 ( +6 / -4 )

Don't forget the counter staff, no learner drivers, be fully observant on basket hand speed.

By prepared for swift queue switch shuffle manoeuvre

0 ( +2 / -2 )

Prefer the human, even though they continue to be behind their safety masks and behind those filthy magic plastic sheets. Feel sorry for them as this is getting ridiculous. Covid was demoted to influenza level in May. Anyway, I still prefer dealing with a human, even if only through their eyes.

-6 ( +13 / -19 )

On my return visits to the UK, I am often startled by the checkout assistant starting a conversation. In Japan the ONLY conversation is "Do you want a bag?" No... Thank you.

10 ( +27 / -17 )

There's a third option:

At some supermarkets and convenience stores, 7/11 in particular, it's kind of a hybrid system. The cashier rings up the purchases, and the customer operates the payment mechanism: the touch screen, money slots or card readers. It kind of works but sometimes I'm not sure if I should put my stuff in my bag or the cashier should do it while I make the payment.

In general, I like to get in and get out with as little human interaction as possible. Self-checkouts all the way.

3 ( +6 / -3 )

Personally, I prefer to be in and out as quickly as possible and I use the self-scan system meaning I only have to line up for the register to pay. I really do feel for older people or those otherwise uncomfortable with the technology, and those who crave a little bit of human interaction. In my student days in England, I worked in the supermarket and saw the same parade of older people every day; their purpose was not shopping exactly, it was an excuse to get out of the house and to see a smiling face. Considering the elderly population here in Japan, I assume there must be a similar situation of people whose only human interaction is over the counter at the supermarket. It's a sad state of affairs. There is also the question of the loss of a relatively easy part time job that would be accessible for a range of people such as high school students, senior citizens and people who desire to work a couple of hours at a time.

11 ( +11 / -0 )

Talk with the cashier? In Japan?

I talk with them often. Why wouldn't you? I also prefer them to machines. People need jobs and the increasing lack of human communication in daily activities will be bad for society. Not to mention self-checkout is a hassle. Don't mind the hybrid system where you use a machine to pay, but I don't want to be bothered with scanning all my items. If they really want to go that route, they should use self-scanning systems.

11 ( +15 / -4 )

I don't see any advantages for customers as well as for the businesses. I guess in many cases it takes customers even more time to check out and also the costs won't be dramatically lower when regarding the prices for the machines and still needed helping, interfering or surveillance employees and equipment. Not tp forget the costs for society when all the many people who need most such precarious jobs land in unemployment, unsure life situations or in worst cases even in crime or suicide.

1 ( +6 / -5 )

Reduce the price of food if you want to cut costs by making us ring up our own groceries!!!

I am not staff.

9 ( +21 / -12 )

Cashier check-outs wherever possible, to reduce the chance of them losing their jobs to machines. Also, unless the supermarkets are going to discount the total for using a machine, I won't support the self check-outs. But even then, it would have to be a substantial discount and the lines at the cashier check-outs would have to be too long for the time I have for me to use the self check-outs.

But I do wish Japanese cashiers bagged groceries like they do in Australia. The major supermarkets there have scan rates the staff have to meet, whereas most cashiers in Japan are slower than snails on Xanax.

1 ( +4 / -3 )

Honestly, regular checkout these days. All of the automated checkouts have the audio SUPER loud. It’s annoying and embarrassing to use.

12 ( +13 / -1 )

I can't stand the self-service check-outs! There is a Natural Lawson close to my work that I sometimes used to use, but most of the registers are now self-service and the staff responsible for the one regular checkout is always busy doing something else, meaning you have to use the self-service checkout - I stopped going there as a result! If you buy fuel from a self-serve petrol station, it is cheaper than if you go to a served petrol station, but there is no discount if you use the self-serve checkout! eat as they can gorge themselves on!

1 ( +7 / -6 )

Regular checkouts and it isn't even close.

The self-serve checkouts bury you in so many extra steps and loud high-pitched robot voices and needless button-pushes that all the convenience is gone. A button to tell them that you want to pay cash; a button to say that you're ready to pay; a button to say that you're done and want a receipt. And everything is designed for someone short-in-stature and right-handed. Give me a human who will take your money from either hand, not make you verbally confirm that you're paying cash when you're holding money out in front of them, and won't make you press a final button to tell them the transaction is done. And who will thank you with a real human voice!

The least they could do would be to study the train companies' ticket machines to see how self-service machines should be done. You can pay for a train ticket in seconds; there's no audio by default; very few extraneous button presses and demands for your attention. If you're going to deny us the human touch, then that's how it should be done. The self serve checkouts at supermarkets are the worst of both worlds.

7 ( +8 / -1 )

Only one of my local supermarkets has a self-checkout. It's not the closest to my house so I don't shop there that often, but when I do, I use the DIY. There's a (very small) discount, and every little helps.

1 ( +1 / -0 )

I always talk or say something nice to the cashiers.

And 7-11 rocks because you do not even have to count yourself and just dump all your change in. I got back ¥3122 today when buying water. 3 bills are much lighter than all that change.

1 ( +2 / -1 )

I do NOT want to use the self-checkout. Every time we do we are helping to destroy the economy by taking yet another person's job away.

But...they keep muttering questions at me like "Do you have a store card?" when I been there a million times, they know me and they know a damn well do not. (hate the things. Just more junk in my wallet.) or "Do you want a bag?" when I have one in my hands! Then I have to listen to them say each price which is just effort from them I feel bad they have to do for me.

So I wind up using the self-checkout. Oh, it also annoys me with stupid questions but I can just tap a button to make it go away.

5 ( +7 / -2 )

I prefer the regular check out,but sometimes while in regular line,a clerk will call me aside and scan my groceries for me at the self checkout

1 ( +2 / -1 )

This poll desreves a third option;

〇 I don't care, it's just a bloody shopping checkout.

0 ( +4 / -4 )

I knowed a cashier that was recovering from COVID,I told her about a remedy for COVID ,I told her about a COVID cocktail,she thank me and said,she be was in 90 percent better ,I build a personal relationship with the clerks,that I befriend

-8 ( +2 / -10 )

I am the very definition of an anti-shopper.

I prefer to order online.

Home delivery avoids check outs of any description

However the choice of fresh food, the visual experience to fully appreciate enjoy the quality and customer service is paramount to sometimes enduring the struggles and yes occasional enjoyable but crowded and noisy aisles.

My Mother is a habitual never ending shopper, spend hours, sometimes a whole day purchasing just five items covering kilometers of shoe leather.

Once spending 7 hours choosing handkerchiefs 9 shops for a friends birthday present.

A hemmed square of thin fabric which can be carried in the pocket or handbag.

I accompany Mother, because Mother is the best Mother in the world.

Although sometimes I lose the will to live,

The checkout is the most torturesome experience of all, even as mums muscles carry her towards the checkout, indecision give way to doubt, then to the last second change of mind.

That is why I am determined to rush the checkout process.

1 ( +2 / -1 )

I wasn't aware that cashiers in Japan could talk beyond the preprogrammed questions of whether or not you wanted a plastic bag or if you had a point card.

-4 ( +4 / -8 )

I like to use the checkout clerk, then squawk at them after item.

”Place the item in the bag and scan the next item.”

”Place the item in the bag and scan the next item.”

”When you’re finished, select the Finished button.”

”When you’re finished, select the Finished button.”

7 ( +7 / -0 )

Counter checkout staff become sidetracked when customer/s have selected items that subsequently cause confusion, when part of a offer/voucher system requiring further clarification.

0 ( +0 / -0 )

We don't need to talk.

It depends. If I have a cart full of veggies, I want a human. They can scan or lookup the produce name faster.

OTOH, if I'm running in for less than 10 non-produce items, I want whichever is faster. Unfortunately, there are usually lines for 8 self-checkouts or the single human checkout, so both are slow.

We shop at the same grocery store and have for decades, so many of the workers there know us. We will say hello even if they are doing something else. Same for the store manager. She's helped us a few times. Yes, the jobs mostly suck, but that doesn't mean we can't be polite or comment about a new hair style or some weight loss. I think everyone like to see they are valued by someone else, even if you only see them every few weeks.

1 ( +1 / -0 )

I can't recall I've ever had a real conversation with the cashier at a super checkout.

I always without fail use greetings and say thankyou.

I get a standard reply but I think most appreciate the contact.

Sometimes they're really surprised as often other customers waiting are.

Last visit to Aust a simple checkout conversation went something like this.

Browny : Hello. Wow you guys are really busy today.

Checker : Yeah. Sometimes gets like this in the late afternoon.

Browny : Do you get a chance for a break?

Checker : Yes. I'm off soon.

Browny: Well take it easy.

Checker : Thanks.

A few seconds of banter creates a human touch.

Never seen in Japan.

Although in my town here, there was a "famous" checkout operator a good few years back that greeted all customers and added a little small talk.

The queue at her register was always the longest and with mainly elderly.

NHK did a piece on her.

2 ( +6 / -4 )

Regular check outs but not to talk but to receive other kinds of service in a fast and easy way, like paying bills. Still the best is to have both, so those that are buying few items and do not need anything else can quickly scan and pay without losing time and letting the cashier deal with the rest of the clients.

2 ( +2 / -0 )

All self- service checkouts do is cost job's. And they don't save the customers any money for not providing a service.

0 ( +4 / -4 )

All self- service checkouts do is cost job's. And they don't save the customers any money for not providing a service

Spot on my friend.

-3 ( +3 / -6 )

Checkout at a japanese supermarket is really annoying most of the time .I do smile and acknowledge that they are actually human . ,But the whole process of arranging the bought items so nicely in the basket is pathetic and time consuming .

-2 ( +2 / -4 )

Since Covid hit, I only use Self Checkouts as customer-care went out of the window. Why should I go to a Cashier? They no longer put my shopping in to My Bag, they only put it into the basket. So then I have to put my shopping from the basket in to My Bag myself, which takes longer than doing everything myself at once at the Self Checkout, straight from the basket and into My Bag!

0 ( +2 / -2 )

The annoying thing with self checkout in Japan is that when ever I take more than 1 millisecond to do something the employee waiting to assist customers is right there to try to help me, because of my forever tourist looking face. Creating awkward attempts at english conversations with making everyone turn their head. So when I do have to use them I have to be really quick to look like I know what I'm doing.

4 ( +4 / -0 )

The self-serve seems to be slower. They have loads for cashless, then massive lines for the ones paying cash at the self reg and there is nobody at any other registers. Just another way to cut staff.

-2 ( +2 / -4 )

I don't use self-checkout. I didn't use them in the US, and I don't use them here, unless there is no choice.

I'm not an employee. If they want me to do the job of an employee, I should at least get an employee discount.

-2 ( +2 / -4 )

Bad Haircut

But I do wish Japanese cashiers bagged groceries like they do in Australia. 

At Ikari, Seijo Ishii, and Kaldi, cashiers bag your groceries for you.

2 ( +2 / -0 )

I always prefer to have my goods rung in by a cashier.

Not because I particularly want a conversation, but because I don't want to participate in the cost-cutting staff elimination which self-checkout presages.

I don't work for the supermarket. If they want me to do the job of their cashiers, they can give me a discount on the goods. I don't work for nothing.

2 ( +4 / -2 )

Unfortunately, we will have no say over stores going 100% self-checkout. Some people do not scan all the items.

0 ( +1 / -1 )

As a tourist I prefer self-serve. It is no fuss, easy to use, and convenient. The only time I need an attendant is to show me the steps to make a purchase using my IC card. I like the self serve counters at Family Mart, 7/11 and Don Quixote.

-1 ( +0 / -1 )

Both are nice...

0 ( +0 / -0 )

I prefer a bit of banter back home, but this is impossible with Japanese staff due to their autism, so in Japan self-service is better.

-2 ( +0 / -2 )

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