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Acts of customer harassment also make other passengers uncomfortable.

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Yoshiko Miyashita, chief of ANA Holdings' customer service promotion division. The airline has created an employee manual for responding in cases of harassment by customers, such as making irrational demands or badgering staff. According to ANA, there were 288 reported cases of customer harassment in fiscal 2023, involving verbal abuse, violent behavior in airports and sexual harassment inside plane cabins.

© Yomiuri Shimbun

©2024 GPlusMedia Inc.

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there were 288 reported cases of customer harassment in fiscal 2023, involving verbal abuse, violent behavior in airports and sexual harassment inside plane cabins.

Another stressful Japanese customer just need to off load their stress to unlucky staffs.

-4 ( +5 / -9 )

Shouldn't "violent behavior in airports and sexual harassment inside plane cabins" result in arrests?

11 ( +11 / -0 )

I just assume such entitled persons have dementia.

1 ( +2 / -1 )

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