Kanji Yamashiro, 68, who heads the National Council of Japan for the Visually Impaired. Tablet computers, smartphone apps and robots are increasingly being used at restaurants instead of call buttons to summon waitstaff, to promote convenience, but visually impaired people say such innovations have created another barrier in their dining experiences.
© Asahi ShimbunVoices
in
Japan
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Before, all I had to do was sit down and I could eat there. Now I can no longer go to the restaurant by myself.
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8 Comments
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Ricky Kaminski13
Oh come on mate, surely any staff member will help you order. Give them the old, ‘sumimasen’! Most ( like all ) would be more than happy to help you order. People still exist.
Moonraker
I'm not even visually impaired but I find these "conveniences" annoying.
rainyday
Put yourself in their shoes. You sit down at a table and if there is no button how are you going to call a waiter? If its a small place then yeah, just raising your hand and saying sumimasen will probably cut it. But if its in one of these big chain restaurants that have drastically reduced their wait staff, nobody is going to be there to respond to your “sumimasen”, and a flat screen tablet is going to be completely useless to you as a means of ordering.
Seigi
Inclusivity, if there's such a word, is really working in Japan.
commanteer
Try spending a day around town with a blind person. It will be eye-opening for you. You don't know how many barriers there are until you share the experience.
kohakuebisu
Its mostly corporates who are pushing this, so yeah, as UAfan says, don't go to famiresu.
A possibly bigger issue is computerization of government services, so that you cannot apply for assistance, following injury or sudden illness for example, unless you can navigate an app on a smartphone that you don't have. This was shown in that "I Daniel Blake" movie five years ago.
ThonTaddeo
As someone whose eyesight is not quite good enough to use a smartphone for everything, I know how he feels. At the very least, have the digitized menus on full-sized tablets with the fonts at the same sizes they've always been. No reason to make everything smartphone-dependent.