Hiromi Ikeuchi, a sociology professor at Kansai University who studies consumer sentiments and complaints, pointing out that many drugstore employees have experienced “customer harassment” over the recent shortage of masks due to the coronavirus.© Asahi Shimbun
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Customers who complain and are abusive are frustrated that they can’t get an item that they used to buy all the time, and they develop a sense of deprivation. They also feel stuck with no way out as the outbreak continues with no end in sight.
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