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Customers who complain and are abusive are frustrated that they can’t get an item that they used to buy all the time, and they develop a sense of deprivation. They also feel stuck with no way out as the outbreak continues with no end in sight.

10 Comments

Hiromi Ikeuchi, a sociology professor at Kansai University who studies consumer sentiments and complaints, pointing out that many drugstore employees have experienced “customer harassment” over the recent shortage of masks due to the coronavirus.

© Asahi Shimbun

©2022 GPlusMedia Inc.

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Just tell them to buy a bar of soap instead. It's a hundred times more effective than a mask.

6 ( +6 / -0 )

Someone on twitter said Japanese people aren't panicking but they obviously are

3 ( +3 / -0 )

Maybe if someone told these customers that masks literally do nothing anyway.

3 ( +3 / -0 )

(Japanese) customers should instead be given leaflets, educating them that masks don't actually protect against any airborne viruses, and that washing hands regularly and staying at home if they are sick are normal, common-sensical things to do amongst most other people around the world.

2 ( +2 / -0 )

I still have not seen any official or unofficial campaigns or advice advocating handwashing, self distancing and isolating yourself if unwell. Nothing. Just stuff about masks.

2 ( +2 / -0 )

Masks are not a sanitary item in Japan.

They are part of the shy, hide, and not be seen culture.

Even preschoolers will often don a mask when not sick just for the heck of it.

Paul Laimal-convoy, Agreed! Re education is really needed here.

1 ( +1 / -0 )

@educator60

no, not on Breakfast telly or on those excruciating 'talento' programmes where they eat the same stuff every show and day "Oishiiiiiiiiiiiiii" in an exaggerated manner, no.

Nor have I seen any signs in my city in any public place, toilets have cold water only and no soap and nothing to dry your hands on. So, again, no.

1 ( +1 / -0 )

LudditeToday  03:48 pm JST

“I still have not seen any official or unofficial campaigns or advice advocating handwashing, self distancing and isolating yourself if unwell. Nothing. Just stuff about masks.”

Seriously? You haven’t noticed any of the stuff that bern constantly on the tv, newspapers etc. Not to mention the illustrated posters about how to wash hands I’ve been seeing in public places etc. Amazing.

Invalid CSRF

0 ( +1 / -1 )

Luddite, of course it’s not on things such as dramas, or “variety” programs. You need to watch the news, the “wide” shows, and the informational programs. How to hand wash and such has been on so repeatedly that I’m quite tired of being told.

0 ( +0 / -0 )

I would also say the customers are also frustrated about the shelves empty of hand sanitizers, ethanol, toilet paper, paper towels, medical gauze, and such. They shouldn’t abuse the staff though.

-1 ( +0 / -1 )

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