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It is important to let customers know they are being watched by human eyes even in unmanned shops by putting up posters saying, ‘Live videos are being webcast,’ for example.


Yui Yamaguchi, a crime prevention adviser of the All Japan Security Houses Promotion Agency. There has been a spate of people taking items without paying at unmanned shops, which have been spreading as the coronavirus pandemic has prompted the need for no-contact service.

© Yomiuri Shimbun

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This is merely part of the cost of reducing headcount.

Stop treating valued customers like criminal suspects.

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This is very unusual, for folk to take items without paying. A sign stating "please pay for all the items" sensors triggers the door lock and video, if all item are not paid for and not replaced. would work way better.

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