Unless the digital minister is influential within the cabinet, ministries and agencies won’t follow the reforms. Support from the prime minister is also needed.

People love their fax.

Japan- slowly fading into irrelevency.

They don't even accept or honor digital copies sent to applicants of Japanese visa abroad! They have to be "paper copies" sent via EMS or DHL! Duh!

Nobody is doing this well. You need digital systems with human back-ups for people who can't use digital options and for when the digital systems fall over (which they will). You need both to work alongside each other, in a hybrid service. Countries that do one or the other are failing.

Can, does, the the current Digital Minister use a computer, a smartphone? Certainly not so long ago there was a Digital Minister who had never used a computer.