tech

KDDI says 70% of services restored after wide network troubles

53 Comments
By Yuka Obayashi

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53 Comments
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Well, it’s almost 5:30 pm local time here and my AU smart phone has been working again for the past hour or so now. Would have been nice if one of the fellows bowing had given a more specific reason as to what exactly caused the problems, though.

To make up for nearly 40 hours without service, I’m sure they’ll be giving all of their valued customers a discount on next month’s bill…yeah, right!

3 ( +9 / -6 )

No refunds, no penalties, no explanations.

Just a little bow and all is forgiven.

Next system outrage in 3, 2, 1...

-7 ( +14 / -21 )

The grimace on their faces seems a bit more than the usual. Perhaps somebody might not be getting a bonus this summer?

-3 ( +9 / -12 )

 KDDI plans to recover the rest by around 5:30 p.m., Takahashi said.

As of 5:45pm I can now get/send texts, but can not receive or make calls.

5 ( +6 / -1 )

System is still busted at 5.45pm. Intermittent service for some family and friends.

4 ( +5 / -1 )

Yeah, right! The obligatory bow. Nothing else. I guess that’s to be expected. How about giving your subscribers some meaningful discount or something?

-2 ( +10 / -12 )

Somehow i suspect they know what caused the disruption but are reluctant to announce it.

When there's nobody to blame it's awfully quiet !

Incompetence and lack of contingencies ?

-7 ( +7 / -14 )

Take em to court. Short these 2 piece suits on that monthly phone bill they send out like the bible.

No power failures. No lost in the mail. No forgot to send it that month glitches. What a buncha dirt~

3 ( +8 / -5 )

And…I spoke too soon. Phone’s not working again.

Also: lots of downvotes already on some really inoffensive comments. What’s the deal, are there some AU employees hanging out here or something? Get back to work!

1 ( +9 / -8 )

Somehow i suspect they know what caused the disruption but are reluctant to announce it.

Insider said they were hacked by Russians.

3 ( +9 / -6 )

My bet is on the Russian hackers. They consider anyone that doesn't like them invading a neighbor and killing civilians to be fair game.

"Russian hacker group says cyber attacks continue on Lithuania"

https://www.reuters.com/world/europe/russian-hacker-group-says-cyber-attacks-continue-lithuania-2022-06-28/

"Russian Hackers Target Norway in Latest Volley of Cyber Attacks"

https://www.bloomberg.com/news/articles/2022-06-30/russian-hackers-target-norway-in-latest-volley-of-cyber-attacks

4 ( +14 / -10 )

Are you really considering a hacker putted down the 2nd biggest carrier in Japan?

I'm reluctant to believe that the Japanese Telecoms are that weak.

-16 ( +3 / -19 )

I'm reluctant to believe that the Japanese Telecoms are that weak.

It’s ot a “consideration”. It’s a fact that Russia hacked KDDI.

-1 ( +8 / -9 )

Just send me a 10,000 yen voucher and I will forgive you KDD.

5 ( +7 / -2 )

bokudaToday  06:32 pm JST

Are you really considering a hacker putted down the 2nd biggest carrier in Japan?

I'm reluctant to believe that the Japanese Telecoms are that weak.

They are not "that weak". It's the Russian hackers that are "that good" at what they do.

3 ( +10 / -7 )

@OssanAmerica

bokudaToday  06:32 pm JST

Are you really considering a hacker putted down the 2nd biggest carrier in Japan?

I'm reluctant to believe that the Japanese Telecoms are that weak.

They are not "that weak". It's the Russian hackers that are "that good" at what they do.

Last year, Mizuho didn't need to get hacked by anybody to end up 8 or 9 times face in the mud with their ATMS...

I've been working in internal controls, internal audit, compliance and overall operational risk management for 18 years in Japan: IT in Japan is a joke. Remember the Cyber-security Minister who never used a konpyuutaa in his life or knew what a USB was? Remember how in January 2022, the National Police Agency finally launched a cyber-crime unit?

https://japantoday.com/category/crime/Japan-to-launch-police-bureau-to-counter-cybercrime

30 janv. 2022 — Japan's cabinet has endorsed a bill to enable the National Police Agency to set up a new bureau and team in April dedicated to responding to ...

My current company is finally renewing their IT infrastructure after...20 years (yup, that means it was set up in the Windows XP-era, guys). Main reason: the whole thing reached end of life pretty much a decade ago and vendor costs for maintenance are simply skyrocketing with vendors charging us staggering prices to force us to give up (read: the vendors do not want to be bothered to offer any support for some completely outdated tech...)

The more I know about IT in Japan, the more I feel I want to get back to send letters, use my landline and write checks...

In the 80s, I was literally swooning over William Gibson novels, Burning Chrome, Neuromancer, Blade Runner or Japanese Cyberpunk Anime. Tokyo and Japan were the future NOW (well, "now" was back then).

40 years later, I feel like a sucker and want to sue them to get a refund for my broken dreams and retire as soon as I can as I am just so fed up with the security and IT cesspool I have to deal every day...

0 ( +17 / -17 )

Ossan,where your proof,you give Putin credit for everything,even thing that grow wrong with life

-7 ( +0 / -7 )

I said it before, having 3 carriers handling over 125,000,000 lines and numbers plus all the other connections is a recipe for DISASTER, the more provider and carriers the less the risk. having said that the Monopoly shall and will continue until a major failure happens where people safety and lives and impacted in a deadly way.

2 ( +4 / -2 )

William Gibson, good writer and good novels in their day, but it always was more a facade and Western perceptions rather than reality.

If it was a russian hack why not say so and mitigate the embarrassment, it’s not as if they would be the first or only company to be so attacked? Also agree bowing is not enough, they need to recompense their customers for the paid for service they did not receive as well as the inconvenience, not to mention mitigating the repetitional damage.

3 ( +5 / -2 )

Addition: frankly, the only thing, and I really mean the ONLY thing that was right on spot back in the days from the Bubblegum Crisis - AKIRA - Blade Runner - Ghost in the Shell - Silent Moebius - Neuromancer - Burning Chrome - Blade Runner - Mega-Tokyo - NEO-TOKYO - Cyber City Oedo 808 - L.A. 2019 Japanesque pipe-dreams were the neon-signs. I was dumb enough as a kid to be duped by silly and flashy neon-signs and it seems that some people (on this board) are still in denials about them and as to how much they got taken for suckers as well.

Neon-signs, that by the way, are sucking up so much electricity from the e-grids that WE are now to cut down on air-conditioning in the middle of summer. What.a.joke.

-8 ( +4 / -12 )

KDDI it's not fixed until it's fixed. Yes, you got the call set up working. We can dial and ring the distant phone. But, when will the voice connections be made? The public deserves a clear and detailed account of what happened and why. Don't say you will study it and get back to us later. If you fixed it, what did you fix? (you don't need to study it!) Next, you need to take action to prevent this from ever happening again. When will that be done and by when? Oh and no more bowing and apologizing or resigning - get to work and earn a new and better reputation. Then you can resign if you want. Oh, and NTT are you watching? You could fix your problems too...

2 ( +6 / -4 )

Gosh, in the good old days, when Windows 95 was rife, this kind of thing happened all the time. You'd go to check in at a hotel.

"I booked. You must have my registration."

"Sorry, sir. Computer's been down since last Friday."

Things have improved since then.

But I'm glad I switched to Softbank several years ago.

6 ( +11 / -5 )

Guess our family must be in remaining 30% , UQ still ain’t working.

5 ( +7 / -2 )

Need to stop using Windows 10. I bet it was a cyber attack, the lack of explanation confirms it. I hope all customers are compensated for each cay without service.

0 ( +5 / -5 )

Need to stop using Windows 10. I bet it was a cyber attack, the lack of explanation confirms it. I hope all customers are compensated for each cay without service.

Some of their systems still connects using Internet Explorer. True story.

-3 ( +4 / -7 )

Wow somebody actually went to Japan because it's so futuristic in animes.

Amazeballs

-6 ( +2 / -8 )

Paper records and faxes might still be the way to go then…?

-6 ( +3 / -9 )

Up to 39.15 million users, including 260,000 corporate customers, have been affected by the glitch, which was triggered by a malfunction in equipment for providing voice call services, the company said, adding the detailed causes were still being investigated.

So little info available.

Anyway why do writers always refer to these disasters as a glitch?

If 39 users affected it would be a glitch. it's 39 million.

Probably have something to do with not using China equipment, shortage of hardware and expertise now biting them in the rear

-7 ( +3 / -10 )

Our phones still cant make calls.

This highly advanced nation of Japan is a joke !

-2 ( +8 / -10 )

These things happen. Tech is easy to break, accidentally or on purpose. That won't change.

Moral: Always have a plan B. Don't get rid of your pay phones, landlines or fax ability, and carry cash.

2 ( +5 / -3 )

Kyo wa heiwa dayo neToday  10:27 pm JST

Our phones still cant make calls.

Think of the money you've saved by not being able to make calls.

My DoCoMo 'phone is working fine.

-1 ( +3 / -4 )

Networks of that size don't just stop working. They got hacked and they need to admit it. But neither KDDI nor the govt want to admit the degree to which our data is vulnerable/ has been compromised.

-1 ( +2 / -3 )

Japan and IT :-)

-5 ( +3 / -8 )

@tomlives

Networks of that size don't just stop working. They got hacked and they need to admit it. But neither KDDI nor the govt want to admit the degree to which our data is vulnerable/ has been compromised.

Hacked?

What about hacked by a snake?

https://japantoday.com/category/national/snake-sparks-power-outage-for-nearly-10-000-homes-in-fukushima

Or hacked by a rat?

https://www.bbc.com/news/world-asia-21867705

Do you remember 3/11? Do yo remember how mobile phone-lines were saturated? How e-mails didn't get sent? How people would line up to use public phone booths?

Now, remember that Japan is in the so-called "Ring of Fire"...

https://en.wikipedia.org/wiki/Ring_of_Fire#Japan

...That this is a well-known fact...

...Then ask yourself "why was an earthquake never considered when it comes to the telecom network before the Tohoku earthquake?"

...And 11 years down the road, knowing that we are now 11 years closer to a "Kanto Big One" (whenever that one will happen), and ask yourself: "*have they ever considered THAT one?*".

Looking at the history of how much they seem to cut corners around here, I wouldn't bet the farm they did...

-5 ( +5 / -10 )

Lets not get into conclusions soo fast.

The only guy that says that was a hacker is @OssanAmerica

We don't have believable sources yet.

-4 ( +2 / -6 )

People who claim that this is the work of Russian hackers should provide proof of their claims otherwise they are, dare I say, creating misinformation. And suppose this was the work of hackers, leaving the extremely critical telecom infrastructure in a state that is prone to hackers isn't the excuse that you think clears the KDDI executives hands. They should stop the theater with the fake apologies and give a transparent account of what caused the outage, why did it take so long to fix it, and what are their plans to prevent a reoccurrence.

-1 ( +1 / -2 )

@blue

Do you remember 3/11? Do yo remember how mobile phone-lines were saturated? How e-mails didn't get sent? How people would line up to use public phone booths?

At least something good came out of that: LINE. Although I wish it had been a Japanese company that had come out with it.

...Then ask yourself "why was an earthquake never considered when it comes to the telecom network before the Tohoku earthquake?"

I agree. Japanese authorities seem so focused on physical infrastructure that they seem to have forgotten about the importance of investing in strengthening their communications lines.

I've been working in internal controls, internal audit, compliance and overall operational risk management for 18 years in Japan

I'm genuinely interested; in your opinion, what would be needed to be done to get Japan up to speed in IT? Bring in foreign experts? Sending office workers for IT retraining? How to strengthen Japan's IT infrastructure while at the same time defending themselves against state sponsored hackers? How do we get Japanese companies to stop waiting for the government to start the ball rolling and take the initiative themselves? The govt moves at a glacial speed when it comes to IT.

2 ( +4 / -2 )

An employee pulled the plug. Just plug back in and reboot the system.

-4 ( +1 / -5 )

Time to vote with your wallet and choose another provider.

3 ( +5 / -2 )

Japanese phones are flops,either an android or apple, android phones are cheap,can be easily replaced easily,you do actually need a computer,if you have an cable modem,just connect your printer and an external hard drive,you have a wi fi server

-5 ( +0 / -5 )

I said it before, having 3 carriers handling over 125,000,000 lines and numbers plus all the other connections is a recipe for DISASTER,

There are a heck of a lot more than 3 carriers, although the 3 Softbank, AU and Docomo control a large portion of the market there are more, Rukuten, Yahoo, UQ and others, and what most people fail to realize is that NT&T owns nearly 100% of the lines that the other carriers lease. Because no matter how much people use their "cell" phones, and unless they are on a satellite phone, those calls get routed through a landline at some point, and go through NT&T's network first.

KDDI owns and operates the international undersea cables, with other international telecoms.

3 ( +4 / -1 )

Yubaru. You are incorrect. Docomo, Au and Softbank and to a limited extended Rakuten carry all mobile traffic in Japan. Yahoo, UQ and all the other carriers are virtual networks leasing time from the big three.

Landlines are indeed all owned by NTT and others lease time, for the Internet too, unless your piped in Internet comes from a cable TV provider.

I will never give up my land-line Or switch from Docomo for my mobile provider. They may be a bloated company and expensive but as the old adage says, you get what you pay for.

-1 ( +1 / -2 )

The incident falls under the category of a serious accident under the telecommunications business act, Yasushi Kaneko, the minister for internal affairs and communications, said on Sunday, adding the ministry will take necessary measures after receiving an official report from KDDI.

Nothing a slap up dinner in Ginza for key personnel in the Ministry won’t solve.

-3 ( +3 / -6 )

As of July 4, 2022 - 54 hours after the start of the incident it's still not completely fixed! Many customers can not make cellular calls. This is bordering on incompetence. It is now obvious that KDDI did not build a robust and reliable network. KDDI should pay customers back for their inconvenience. That's going to cost them more than 233,000,000 JPY per day. What an incentive to get the job done. KDDI, let's see some cash.

-1 ( +4 / -5 )

This is bordering on incompetence

Quite an understatement

-3 ( +4 / -7 )

It’s July 4, and my phone is still not working? Hoping to get a rebate.

2 ( +3 / -1 )

It was equipment failure according to kyodo

-2 ( +0 / -2 )

Just another manic Monday and my phone still doesn't work. Have they forgotten those of us living outside of Tokyo and other more populous locals? Voters here don't matter?

-1 ( +1 / -2 )

Is 70% enough?

-1 ( +0 / -1 )

Yubaru. You are incorrect. Docomo, Au and Softbank and to a limited extended Rakuten carry all mobile traffic in Japan. Yahoo, UQ and all the other carriers are virtual networks leasing time from the big three.

Thank you for reconfirming what I stated , there are more than 3 carriers. My statement was not incorrect, you just read it wrong.

1 ( +2 / -1 )

My AU cell service just got restored a couple of hours ago. But I still had my landline phone that I’ve had for over 40 plus years as a backup.

-1 ( +0 / -1 )

My fax machine is back on line.

-3 ( +0 / -3 )

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