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ANA opens world's 1st shop with avatar robot in Tokyo

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Just weird.

Shoplifting problems solved, at least.

0 ( +3 / -3 )

The thing on the right looks so low tech that I assumed the avatar must be the one on the left.

The future used to be better than this!

4 ( +7 / -3 )

Nobdy cares.

0 ( +4 / -4 )

lol at some points... we gotta stop with. No one ever asked for it nor need it.

0 ( +3 / -3 )

Gotta say that Japanese A.I.just seems to be a gimmick not practical.Ever since the iPhone destroyed Japan's digicam,MiniDisc,SatNav market the locals have been trying to play catch up,which will never of course because they copy everything.

1 ( +7 / -6 )

Gimmicky and just flat out inefficient and stupid. If the product is for sale, then why not put it on a website? Why not create a customer friendly shopping interface that allows a customer-centric experience?

Nope... let's just drop money on useless "AI" that isn't even AI but just a remote controlled tablet on wheels. What's the point? What's the purpose other than a slap-dash whapped together piece of junk for some cheap positive local-only press?

1 ( +5 / -4 )

Shoplifting problems solved ? Is the iPad-like thing on a stick going to chase a Shoplifter down the street - that'd be hilarious to watch.

Anyway, who shops in an ANA store anyway ?

0 ( +4 / -4 )

What is an ANA store? What do they sell? For some reason, many large Japanese companies have these weird, non core businesses, that 99% of the time lose money.

1 ( +3 / -2 )

A few anti-Japan commenters in here intentionally missing the point, unsurprisingly.

David VarnesDec. 5  07:47 pm JST

Gimmicky and just flat out inefficient and stupid. If the product is for sale, then why not put it on a website? Why not create a customer friendly shopping interface that allows a customer-centric experience?

...says someone who hasn't used it.

They do have made a 'customer friendly' website. They're taking shopping a step further allowing people from all over the country to actually visit the store as a digital 'avatar'. They can see the products in video form and ask questions etc, just like they would if they were in person in the store. What is so inefficient and stupid about that?

It just boggles the mind how some people literally ignore information presented to them just so they can make a negative comment. It's embarrassing.

-3 ( +2 / -5 )

This is nothing more than a webcam on a stick. You can slather it with trendy marketing speak (avatar! robot! AI!) but it's just a webcam.

1 ( +4 / -3 )

kohakuebisuDec. 5  05:00 pm JST

The thing on the right looks so low tech

What's it supposed to look like to be 'high tech'? Was it supposed to be a hologram? So the shop attendant can see the back of your head too..?

Really scraping the bottom of the barrel criticising this.

To those wondering why this exists: Fly ANA enough to rack up mileage points so you can use them to buy items in the ANA store in Tokyo without leaving your house/city/prefecture...

-1 ( +3 / -4 )

They're taking shopping a step further allowing people from all over the country to actually visit the store as a digital 'avatar'. They can see the products in video form and ask questions etc, just like they would if they were in person in the store. What is so inefficient and stupid about that?

None of which require a tablet robot on an RC car chassis. Rotating imagery is common on many websites. As is live chat with customer service reps. If someone wants to set it up via voice rather than text, that can be done easily as well (although more expensively).

So again, a RC car with a tablet on top is supposed to motor around the store, which is inefficient in terms of cost, inefficient in terms of scanning and shopping, and an inefficient use of customer service rep time.

This isn't 'taking shopping a step further' as you're not actually visiting the store. You merely regurgitated the same talking points the article did. You're not visiting as a 'digital avatar,' you're a video image displayed from a tablet on a stick attached to an RC car. This is neither high-tech, efficient, or practical.

0 ( +3 / -3 )

Sorry David, you're accusing me of the exact same thing you did, only my 'mistake' was to give something that I haven't tried out myself the benefit of the doubt. You are just... complaining.

David VarnesToday  09:19 am JST

None of which require a tablet robot on an RC car chassis. Rotating imagery is common on many websites.

They are only rotating, that's the point. At this ANA store the assistant can show you any angle, for however long you want, and ask specific detailed questions on the fly = this is taking shopping further.

As is live chat with customer service reps. If someone wants to set it up via voice rather than text, that can be done easily as well (although more expensively).

This is less service than the ANA shop experience they are providing, where you are on a video call with the shop assistant actually holding the product in their hands while you observe it.

So again, a RC car with a tablet on top is supposed to motor around the store, which is inefficient in terms of cost, inefficient in terms of scanning and shopping, and an inefficient use of customer service rep time.

How do you know how much it cost to set up in relation to their total earnings from the store? How do you know anything about how innefficient it is, when the whole point of it is to present an 'in person' shopping experience as close as possible to actually being there?

This isn't 'taking shopping a step further' as you're not actually visiting the store. You merely regurgitated the same talking points the article did. You're not visiting as a 'digital avatar,' you're a video image displayed from a tablet on a stick attached to an RC car. This is neither high-tech, efficient, or practical.

What would you know about any of those points. Pictures are used as people's avatars on this site here. I'm not arguing that a video call is high tech, I'm arguing that it's not low tech, some throwback to the 90's vision of the future program. The ANA store is exactly what it needs to be to provide a 'virtually in-person shopping experience'. Why bash it like you are doing? Does it concern you that much? Or are you more interested it trying to get me to disparage their efforts too?

This isn't 'taking shopping a step further'

Yes it is.

But I suppose you're all out of ideas how they could make this exact service more high tech, efficient or practical though, right? I already mentioned holograms... now that would be a waste.

-1 ( +2 / -3 )

This is ridiculous, it's only amusing for the novelty factor. The kind of people who shop at the ANA store probably have more money than sense anyway hence the company hedging that they'll waste some of it on them

2 ( +4 / -2 )

Geez no one has a sense of humor these days.

OK so we wont see the Stickbot run/wheel after shop lifters, no, I guess not... but instead perhaps the plan is for it to summon its bad ass cousin the ED-209 which will drop out from the ceiling above the doorway in an instant, and completely wipe out all store visitors,... ?

0 ( +0 / -0 )

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