tech

Apple faces lawsuits after saying it slows down aging iPhones

12 Comments

The requested article has expired, and is no longer available. Any related articles, and user comments are shown below.

© (c) Copyright Thomson Reuters 2017.

©2018 GPlusMedia Inc.

12 Comments
Login to comment

Some questions:

** Do other smartphones' software updates also slow down the device without warning to compensate for old battery performance, or is it just Apple?

** If it's just Apple, then why is that the case? If it's others too, then why hasn't this detected before?

https://www.engadget.com/2017/12/29/samsung-lg-claim-older-phones-apple/

Apple has been under fire recently over the revelation that the company was intentionally slowing down older phones in order to balance performance and battery life. Now, LG and Samsung have both clarified to Phonearena that neither company engages in this kind of practice. HTC and Motorola made similar statements yesterday.

So it's only Apple. Is the battery shutdown problem only an issue with iPhones but not other phones? If so, why is that?

0 ( +0 / -0 )

lostrune2

Basically, Apple slowed it down for everyone in order to fix an issue for a small number/percentage of users experiencing the problem

Basically, Apple slowed it down for everyone in order to fix an issue for a small number/percentage of users experiencing the problem

You don't understand. It will only slow down if your battery is getting run down. So it only kicks in if it is needed. Perfect!

Apple should had let everyone know - so that for the small number/percentage of users experiencing the shutdown problem, they could download the fix patch that slows down their iPhones. For the rest who are not experiencing the problem, they could decide for themselves not to download the patch.

Kinda agree here. And that is what they have done. Actually, whether to switch this on or not. You may say too late, but really if you get this into proportion, it's not a big deal. I have a two year old iPhone 6, and don't notice the difference - but my Geekbench scores are down from a new one.

0 ( +0 / -0 )

Here is what Apple said about the battery saving upgrade:

With iOS 10.2.1, Apple made improvements to reduce occurrences of unexpected shutdowns that a small number of users were experiencing with their iPhone. iOS 10.2.1 already has over 50% of active iOS devices upgraded and the diagnostic data we’ve received from upgraders shows that for this small percentage of users experiencing the issue, we’re seeing a more than 80% reduction in iPhone 6s and over 70% reduction on iPhone 6 of devices unexpectedly shutting down.

"small number of users"

"small percentage of users experiencing the issue"

Basically, Apple slowed it down for everyone in order to fix an issue for a small number/percentage of users experiencing the problem

Apple should had let everyone know - so that for the small number/percentage of users experiencing the shutdown problem, they could download the fix patch that slows down their iPhones. For the rest who are not experiencing the problem, they could decide for themselves not to download the patch

-1 ( +0 / -1 )

Finally paid off my iPhone 6+ and apple slows me down to buy the X phone! Disgrace!

Yet you still humble-bragged about buying the new iPhone X.

1 ( +1 / -0 )

This makes sense. Batteries degrade. However, the way Apple introduced this feature - without transparency - led to the current anger by the public. They should have been up front about it.

0 ( +0 / -0 )

Clemantine

Finally paid off my iPhone 6+ and apple slows me down to buy the X phone! Disgrace!

No, actually. Quite the opposite. If your phone was suddenly shutting down, then you may consider an upgrade to an iPhone X, but Apple released the patch to fix the sudden shutdown problem.

Here is what Apple said about the battery saving upgrade:

With iOS 10.2.1, Apple made improvements to reduce occurrences of unexpected shutdowns that a small number of users were experiencing with their iPhone. iOS 10.2.1 already has over 50% of active iOS devices upgraded and the diagnostic data we’ve received from upgraders shows that for this small percentage of users experiencing the issue, we’re seeing a more than 80% reduction in iPhone 6s and over 70% reduction on iPhone 6 of devices unexpectedly shutting down.

We also added the ability for the phone to restart without needing to connect to power, if a user still encounters an unexpected shutdown. It is important to note that these unexpected shutdowns are not a safety issue, but we understand it can be an inconvenience and wanted to fix the issue as quickly as possible. If a customer has any issues with their device they can contact AppleCare.

Seems pretty clear to me that they did the right thing to fix an inherent problem with Li-Ion batteries. The alternative is to leave you with a phone that suddenly shutdowns all the time.

1 ( +1 / -0 )

From what I read, Apple did the RIGHT thing to avoid iPhones turning off abruptly. But Apple is

100% WRONG by not informing customers that a) the company was slowing down some iPhones, b) customers could have replaced the battery. I am an Apple customer, but I think it’s ugly what they did, acting in the shadows

-1 ( +0 / -1 )

Some questions:

** Do other smartphones' software updates also slow down the device without warning to compensate for old battery performance, or is it just Apple?

** If it's just Apple, then why is that the case? If it's others too, then why hasn't this detected before?

** Should Apple had been upfront about it to warn people whether they'd still want to update their iOS or not?

** Would a new battery replacement from a 3rd party alleviate the issue, or only new battery replacement from Apple would be recognized by the iOS system?

0 ( +0 / -0 )

I will never buy an overpriced phone like IPhone. Almost 1000,00 euro for a smartphone? What the company made is shameful, but their clients mindset is absurd in first place.

-1 ( +0 / -1 )

Where do we sign up to join the class action suit?

2 ( +4 / -2 )

Finally paid off my iPhone 6+ and apple slows me down to buy the X phone! Disgrace!

1 ( +3 / -2 )

crickets

0 ( +0 / -0 )

Login to leave a comment

Facebook users

Use your Facebook account to login or register with JapanToday. By doing so, you will also receive an email inviting you to receive our news alerts.

Facebook Connect

Login with your JapanToday account

User registration

Articles, Offers & Useful Resources

A mix of what's trending on our other sites