Australia takes Sony to court for refusing refunds on faulty PlayStation games

By Byron Kaye

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My position in this news is neutral.

Was Australia responsible for Sony Interactive Entertainment Europe Ltd? I did not know.

As the product name and specific defects are not specified, it can not be determined which one is correct.

-1 ( +2 / -3 )

The entity selling is responsible for a refund if the item sold is found to be faulty. Attempting to divert or mislead consumers with incorrect information violates Australian consumer law. Failure to refund on a faulty product also violates Australian consumer law. Sony sold a product and received payment, making it responsible for providing a refund for that faulty product.

Sony looks like it is guilty of at least two breaches of Australian law on multiple occasions. This could end up being quite expensive for Sony. Not in the same league as American or European courts would impose on them but still more than just a slap on the wrist.

3 ( +4 / -1 )

Make the buck stop somewhere...and have whoever bought from give refunds. Money in there, money out there.

3 ( +3 / -0 )

The game can not progress due to a bug.

It freezes while playing the game.

A reset occurs while playing the game.

If the above phenomenon occurs, there should be official announcement from the developer or distributor.

A common response is to provide a patch file for the bug fix.

For example, the reason for saying that the game is too difficult to clear is not a defect. It is a specification.

The article does not mention a phenomenon called the title name and flaws of this game.

Therefore, I can not judge which one is wrong.

0 ( +2 / -2 )

As Peter above says, the selling entity is the one responsible for the refund (in Aust). Whether or not they can get a refund from the game developer is their problem, not the customer's and is the price of doing business in Australia. Other countries, New Zealand, Germany etc have similar consumer protections. Not being able to complete a game is a fundamental flaw in the game & one could imagine the ACCC have an excellent case.

If Sony continued selling the game after becoming aware of the fault (and it's likely they did given their stance) they have opened not only the company but also all employees aware of what they were doing to exemplary regulatory fines.

5 ( +5 / -0 )

Thank you, Mlodinow.

Please tell me for your reference.

What is the state of “Not being able to complete a game”? Who is it to judge?

0 ( +1 / -1 )

I awaits decision on Sony's reply, as the game being 'faulty' remains questionable and I'll defined. What if it's specific to the user, say he/she had installed illegal hardware? That would have make most modern games unplayable and 'faulty'. Need entirely new laws to govern the digital world and e commerce for sure. Bugs excise even in the highest budgeted games, it's just the nature of games and how they are designed, made. I'd love to get a refund long afterwards when I'm done with the game, and go get myself stuck on a bug.

0 ( +0 / -0 )

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