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NTT DoCoMo on Wednesday reported that its sp-mode service malfunctioned between 12:22 and 14:25 p.m. on Tuesday. Due to a problem with the communication equipment, the email addresses of some customers using the service were reset with incorrect addresses, DoCoMo said.
When some users checked their registered address, they found that the address had been changed. People who received an email from a sp-mode user saw the address of another sp-mode subscriber as the sender’s address, and if they replied, their mails were sent to that address.
DoCoMo said an interruption in a transmission line caused a disruption in the sp-mode server in the Kansai area, resulting in the server’s incorrect processing of telephone numbers and IP addresses. The disruption was recovered by implementing capacity restrictions at 14:25, but according to customer reports, thereafter it appeared that some customers experienced problems with their mail addresses being changed.
Due to the sp-mode server’s automatic self-correcting function, the problem was resolved by around 6 p.m.
As a precaution, DoCoMo has advised customers to turn their smartphones off and on one time. In addition, the company has reset related packet switching equipment as part of final efforts to fully resolve the problem.
© Japan Today
6 Comments
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nath
Check your bills, one of the services that DoCoMo said was shut down in response to this was the smartphone in-bill app payment.
Elbuda Mexicano
DOcomo ay?? Thank the gods I have an IPHONE! Boo yah!
theResident
yeah - boo yah! Shame it doesn't actually work anywhere, ay?
megosaa
LOL>theResident
true...true.. (^_-)b
flammenwerfer
Sp mode? Honestly Why bother? That's the best part of android /google, the integrated experience. Ditching the @docomo address and having just one email account. A modern fully synchronized email experience - gmail Sp mode is a dog of a system. Move into the future people.
theResident
OK - Most Japanese (including myself) have had an @docomo account for 15 years+, long, long before the rest of the world had email on phones and were still using that archaic form of .'messaging' known as SMS. We are quite happy to have our docomo addresses AND our home email co-exist on one phone. It's actually quite convenient and there are certain websites such as Citibank that require you to have a docomo/ezweb/softbank mobile address to perform certain actions. Thats why smartphones took a while to get going here AND why over 50% of Japanese who bought an iphone STILL retain their other normal keitai. Don't come into my country and tell me to move into the future!