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Samsung struggles to limit damage from smartphone recall

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SmithJapan

I have bought my very first Samsung electronic type writer back in 1991. It is still in good condition except ribbons are no longer manufacturing. My Samsung LED TV was bought in 2010 and it has been entertaining well until now. Samsung was a pride of South Korea innovation.

However some of the newer models of Samsung products burned customers body and their houses. Not only smart phones, Samsung washing machines have almost killed customers and their family in Sydney. Samsung needs to repair not only their unsafe products but also customer relation.

If customers have lost the trust and confidence of particular brand, it will be very hard to get back. Brand image has been ruined by lousy and poor quality control.

http://www.abc.net.au/news/2015-05-30/recalled-samsung-washing-machines-still-pose-fire-danger/6508442

http://www.samsung.com/au/washingmachinerecall/

5 ( +5 / -0 )

“If this doesn’t get fixed quickly, everybody loses,”

except those at Cupertino

4 ( +5 / -1 )

As a brand, Samsung are also suffering from exploding washing machines so the damage is well and truly done. The brand Samsung is now synonymous with fireworks and pyrotechnics. The only way to recover is to offer customers a substantial discount for buying their next Samsung product. I have been a long term buyer of Samsung phones and was waiting until the hype of the N7 subsided to get one a little cheaper but now I will buy something else. It will not be Apple, maybe HTC next time, or wait for the N8.

3 ( +3 / -0 )

Just me but I still only stick with Japanese and Taiwanese products when it comes to electronics. Never had an issue.

3 ( +5 / -2 )

I've been through a few Samsung phones over the years.... Galaxy S2, S4, S5 and now the now the Note Edge, all have been great without issues. The plus was REMOVEABLE BATTERIES which to me such an awesome feature. Go hiking and use the GPS all day, 1 minute downtime to swap the battery and "presto" back to 100%. Forget to charge the phone at before going to bed?, no problemo swap the battery and bang! Back to 100%. I hope they learnt their lesson and re-think the path they have chosen with focusing on design rather than function.

3 ( +3 / -0 )

That's why many people will never buy another Samsung product. Samsung really needs to step up and make things right for there has been nothing but problems with many of their electrical appliances such as refrigerators, dryers, washers, TV sets etc. There are thousands of complaints and bad reviews. The only product that I ever purchased from Samsung was a smartphone that didn't catch on fire. I will never again purchase any product from Samsung because their quality of workmanship is questionable and I don't trust them. There are many other companies that manufacture superior electrical appliances to choose from.

2 ( +3 / -1 )

What a totally avoidable disaster for something so basic as batteries.

Batteries are not basic. If a battery has a short life, people will avoid the phone like the plague. And the amount of power we get out of batteries these days is crazy. The daily power that one of these phones uses each day is huge, and the batteries not only have to power them, but have to be able to be charged at quick speeds.

They may only serve one function (outputting power), but that does not mean they are basic.

2 ( +3 / -1 )

Just curious. Who made the batteries and where?

1 ( +2 / -1 )

Had galaxy 4 and now galaxy 6 and never had a problem, but obviously this will make me think twice when I buy my next phone.

1 ( +1 / -0 )

Good phone, bad battery. They should go back to phones where the battery can be replaced (Galaxy Note 4,3,2 etc)

1 ( +2 / -1 )

Completely halting production of the Note 7 after reports of fires in replacement models. It's just going from bad to worse for Samsung at the moment.

1 ( +1 / -0 )

Samsung should have just stuck with their original vendor for their batteries. What a totally avoidable disaster for something so basic as batteries. Even the replacement phones are catching on fire it seems. They were definitely rushing this because of the iphone 7. I still love my LCD TV from them though, still clear and crisp 8 years and counting.

0 ( +1 / -1 )

Just me but I still only stick with Japanese and Taiwanese products when it comes to electronics. Never had an issue.

Same here. Never bought a Samsung product and never will. Tend to stick with Japanese companies

0 ( +3 / -3 )

I've never bought anything Samsung either, but mainly because their products are so few here in Japan.

About a decade ago though, when I was first searching for a flat-screen TV, they had the nicest pictures. I wanted one, but a few months later when I went to buy one, they had stopped selling their TVs in Japan.

0 ( +1 / -1 )

I used to like the Samsung brand, but after going through 6 Samgung galaxy all of them failed in less than 10 month I quit to another brand and its been a year with no faults

-2 ( +1 / -3 )

heynong: "However some of the newer models of Samsung products burned customers body and their houses. Not only smart phones, Samsung washing machines have almost killed customers and their family in Sydney. Samsung needs to repair not only their unsafe products but also customer relation."

I'm not saying there aren't other products, just that it's not ALL Samsung products, or even their products in general, as the poster I quoted was suggesting. Not only that, but there are all sorts of companies who suffer the same sort of product recall and poor relations you speak of; you hear about scandals in all sorts of companies all the time, for example, and how cost-cutting has led to lives lost, or at least damage and injury.

kiyoshiMukai: "I used to like the Samsung brand, but after going through 6 Samgung galaxy all of them failed in less than 10 month I quit to another brand and its been a year with no faults"

It took you six times to figure that out?

-4 ( +1 / -5 )

Novenchama: "That's why many people will never buy another Samsung product."

Ummm... no. That's why some will never buy another Samsung PHONE. Plenty will still stick with other products because many of them are not bad, if not completely superior to Panasonic and other brands, and are definitely cheaper in price. In fact, Samsung has already recovered in the stock market and in sales in general. It's just the fallout with cell phones that they're worried about. Samsung's problem here is that they raced to get this out before Apple put out the 7, and then it completely backfired because they are recalling it just when the 7s are rolling out.

-5 ( +2 / -7 )

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