Twitter wants feedback on new plan for 'verification' check marks

No one I know has a personal account or uses it in their personal capacity. Perhaps it is more of a Western thing in Europe and the USA. Of course, offices and companies all believe they have to have an account, maybe to be able to respond to the types of complaints lostrune2 mentioned.

Do normal people actually use Twitter?

Sometimes, it's the fastest way to get help support

Ex: airlines problem at the airport? Stop arguing with the ticket agent - instead tweet it to the airline's public Twitter account

They'll respond sooner since it's now out there in the public-verse, and any embarrassing response from them is for everyone to see and recorded forever in the interwebs and become the joke of a meme that'll cost the airline millions in bad rep

Do normal people actually use Twitter? I don't have any close friends who use it, but it seems to be quite popular and can apparently make fake stuff seem true.