Christine comments

With respect, an apology is not enough although it is a beginning. Fujitsu management needs to route out IT practice by subterfuge, and set systems in place to ensure this does not happen again. It must ensure that those who should be arrested are arrested and held to account. Management needs to understand how it appears to have identified with the projection that ordinary people were merely incompetent and dishonest and really did not count in the scheme of things. It must work with the victims of this deplorable event to ensure justice, full refunds of their lost money, plus interest, and that adequate compensation determined by the victims and their families, is provided. Fujitsu as a whole needs to review and then to implement IT practices and worker education which negates the phantasy of the invincible machine. That machines are merely as good as its human practitioners is surely the only lesson to be learned.