I will never deal with KenCorp again. We agreed a planned move in date, I sent the deposit from my Australian bank, and the Japanese bank did not release the funds because of errors in information by Kencorp. The agent told us she would not give the keys without the money on the day we were moving in. I made frantic calls to my bank and sorted it out. It was clearly her boss deciding this. I told the agent KC would have to pay for hotels until we got the keys. Forget about negotiating changes to lease terms! The lease is very one sided in favour of the landlord
The worst was leaving and getting the deposit back. It took 2 months of constant emails and I nearly hired a lawyer. They never replied unless I followed up and always blamed the owner / covid / bank detail issues. When challenged with the terms of the lease they didn’t care.
This company has no honour and behaves very badly and dishonestly. They bring shame to Japan. How this article says trust before profit is a joke
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